MuleSoft Connect New York City 2022 saw plenty of news emanate from the company.
Now residing under the Salesforce parental umbrella after its acquisition, which was completed back in 2018.
Salesforce used MuleSoft Connect 2022 to introduce the next generation of MuleSoft, a technology platform in and of itself that works as a unified solution for automation, integration and API management.
MuleSoft exists to automate any workflow, so that any technical or non-technical team can adapt to change.
The solution now includes Robotic Process Automation (RPA) no-code capabilities to automate repetitive manual tasks using bots in the shape of MuleSoft RPA.
This technology enables users to connect data from any system (such as Slack, Stripe and Workday) with MuleSoft Composer.
PRODUCT NOTE: MuleSoft Composer for Salesforce enables Salesforce admins to connect apps and data to Salesforce and automate integrations with clicks, not code — inside of the Salesforce UI. The idea here is that Salesforce admins don’t have to wait for IT resources to complete their high-priority projects
PRODUCT NOTE: Salesforce Customer 360 is an integrated CRM platform product designed to connect business departments to customer data with a single, shared view of customers.
The technology proposition at this point is a chance for business teams (like sales) to be able to close deals more efficiently – also, and service agents can quickly sync customer records to improve customer service interactions.
“As an integral part of Salesforce Customer 360, MuleSoft helps companies integrate complex systems and data, while expanding the universe of people who can use automation across any system or workflow,” said Shaun Clowes, chief product officer, MuleSoft. “The result is empowered business and IT users, from sales and customer service to HR and finance, who can do more with less – quickly creating workflows and integrations that drive efficient growth and faster time-to-value.”
Salesforce research suggests that more than 90% o organisations have seen a rise in demand for time-saving automation from business teams over the past two years
Modern automation & integration
However, the all-digital, work-from-anywhere world has increased the number of systems and amount of data companies must manage and connect, creating integration roadblocks to automation progress.
When new systems are needed or business requirements change, 96% of companies find it difficult to modify existing automations.
MuleSoft Automation aims to address those concerns with core capabilities as detailed below:.
MuleSoft RPA enables a team to replace repetitive and manual tasks with bots that can process data from any system, document, photo, or legacy user interface. These bots can also be securely shared and reused across teams.
Purpose-built for business teams
MuleSoft Composer and MuleSoft RPA seamlessly connect applications with pre-built enterprise connectors and bots. These technologies work with Anypoint Platform, MuleSoft’s original integration and API management platform.
Automations can benefit from hundreds of connectors to important systems and even directly invoke APIs created by technical teams.
Teams can use MuleSoft RPA to automate workflows across multiple systems and apps by integrating RPA bots seamlessly with Salesforce Customer 360, Anypoint Platform and MuleSoft Composer.
They can do this while maintaining security and governance – With Anypoint Platform, IT teams can govern, monitor and secure any automation and integration built with APIs or bots.
Billions of transactions
Salesforce customers are running 4.8 billion MuleSoft transactions daily and decreasing operational costs by 74%, while saving over 100 billion hours of work every month with Salesforce Flow.
Bayer Crop Science is using Salesforce to become more customer-centric, helping farmers and communities sustainably feed the planet with agricultural solutions.
“By integrating Salesforce and legacy systems with MuleSoft, we’re able to provide better customer service experiences with a single view of the customer for teams across our business. With a modernised integration and automation framework, it’s incredible to see our teams developing a product 200% faster and increasing speed to market by 5x so that our customers can use the latest technologies,” said Geoff Hickman, technical architect, Bayer Crop Science.
MuleSoft RPA is expected to be generally available in early August 2022 – and MuleSoft Composer is generally available.
Flow Integration and Flow RPA are built into Salesforce Flow — Flow Integration is powered by MuleSoft Composer and Flow RPA is powered by MuleSoft RPA.