Part one looked at how IT services budgets will change next year. See it here.
Part two revealed what the drivers for I service budget increases and decreases are. See it here.
Today in part three, I can reveal the main influences on supplier selection in Europe.
Unsurprisingly price is one of the most important factors with 62.8% of respondents putting it down as an influence on supplier choice. But the biggest influence, with 71.5% selecting it is deep expertise in the technology or application. see table for more.
In North America the results were very similar.
|When selecting an IT Service Provider for your firm, which are the most important properties for that firm to have? (select up to 3 responses)|
|Vendor has deep expertise in the technology or application||71.50%|
|Vendor with whom we already have an existing relationship||32.90%|
|Top Tier Provider with a global reputation||14.60%|
|Local / Lives in my community||11.00%|
|Independent - not from the hardware or software vendor||3.70%|
|Is authorized and / or certified by hardware vendor to support or implement product.||24.80%|
|Is well known / recognized in my firm's industry||17.50%|
|Is the vendor that sold us the product being serviced||3.70%|