News

IT project management

June 25, 2019 25 Jun'19
Half of Dutch IT decision-makers can’t explain blockchain technology

IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it
June 20, 2019 20 Jun'19
HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
June 13, 2019 13 Jun'19
Budgets for customer experience projects grow, but more are stalling

Organisations are spending on advanced analytics to improve customer experience
June 10, 2019 10 Jun'19
TSB makes key appointment in IT restructure

Mark Curran moves from CYBG to head up reorganisation that will see control of TSB’s IT transferred to an internal team from parent company’s tech subsidiary

June 10, 2019 10 Jun'19
Whittard spills the tea about its use of technology

CFO and IT manager of British hot beverages brand Whittard explains the firm’s recent investment in technology ahead of the business’s expansion into China
June 07, 2019 07 Jun'19
CIO interview: John Finch, Refinitiv

Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge
June 07, 2019 07 Jun'19
Apple tackles iPad-to-Mac app portability

Xcode framework enables app developers to use one set of source code to target either iPadOS or MacOS
June 06, 2019 06 Jun'19
Co-op pushes to make customer care teams more co-operative

The Co-op operates in market segments ranging from funeral care to food, and its customer service strategy was disparate until it adopted Salesforce
June 06, 2019 06 Jun'19
Half of CFOs frustrated by complex accounting systems

Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey
June 04, 2019 04 Jun'19
Why HR and procurement need to collaborate

A lack of insight into the external skills they use means organisations are missing out on smart human capital management

June 03, 2019 03 Jun'19
Most of today’s enterprise blockchain platforms will need replacing in two years

Most blockchain platforms currently being used in enterprises will have to be replaced in the next couple of years, says Gartner
May 31, 2019 31 May'19
SAP disruption leads to Revlon class action lawsuit

Investors at cosmetics giant Revlon are taking action following a bungled SAP ERP deployment
May 30, 2019 30 May'19
AI struggles with data silos and executive misconceptions

Bosses don’t seem to understand that artificial intelligence needs good data management and a different understanding of end goals compared with traditional IT
May 30, 2019 30 May'19
Red flags missed during ESN planning process, Home Office admits

The PAC’s latest evidence-gathering session for its inquiry into the delayed and over-budget Emergency Services Network has laid bare a number of crucial errors made over the past few years, and found the Home Office missed a number of warning signs
May 28, 2019 28 May'19
Saudi Arabia’s largest auto company completes SAP project as part of digital transformation

Abdul Latif Jameel Motors wins SAP Quality Gold Award for digital revamp programme that overhauled performance and efficiency across its business
May 28, 2019 28 May'19
Dutch IT security firm dumps corporate structure

Boss of Netherlands-based Computest turns to self-management model to make company more nimble
May 22, 2019 22 May'19
GoCardless migrates to cloud and gets Google engineering capability

Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform
May 22, 2019 22 May'19
How Kubernetes’ fifth year is leading to a shift in enterprise IT

As Kubernetes turns five, the Cloud Native Computing Forum (CNCF) plans to make containerisation simple
May 17, 2019 17 May'19
École Hôtelière de Lausanne puts Amelia the robot at its core

When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear
May 16, 2019 16 May'19
How Open University went from bespoke IT to vanilla SAP

It’s hard convincing users their business processes are a dud. But this is what Chris Youles, chief information officer of the Open University, needed to do to transform the organisation
May 16, 2019 16 May'19
CIOs want staff with good soft skills to help drive digital change

Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows
May 16, 2019 16 May'19
IT pros hold hope that low-code platforms will help resolve app backlog

Digital transformation initiatives are driving organisations to produce software more quickly, so software developers need to speed up in cutting code
May 09, 2019 09 May'19
Physical stores – the place to meet your tribe

In a digital world, stores still have a place as community hubs, representatives from Lego, Vans and M&Ms told Retail Expo
May 08, 2019 08 May'19
Finnish gaming company PAF migrates to the cloud

Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes
May 03, 2019 03 May'19
From friction-filled to till-free: The path to a checkoutless Sainsbury’s store

Daniel Hills, group digital product manager for Sainsbury’s, tells Retail Expo the journey his team had to take to eventually launch a till-free store trial featuring its new shopping app
April 29, 2019 29 Apr'19
Danske Bank and IBM bring AI to banking IT

Artificial intelligence partnership is designed to reduce the risk of major IT outages and keep the bank’s customers happy
April 18, 2019 18 Apr'19
Etihad Airways automates customer and luggage journey monitoring

National airline of United Arab Emirates, Etihad Airways, will improve passenger journeys through automated monitoring
April 17, 2019 17 Apr'19
Autonomous vehicle tech is too costly and unreliable for production

Level 5, fully autonomous vehicles are a decade away. By then, the tech will be so expensive, that it will only be available on high-end vehicles
April 17, 2019 17 Apr'19
Middle East CIOs optimistic as budgets increase and digital transformations expand

Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows
April 09, 2019 09 Apr'19
Judge in Post Office trial rejects application to recuse himself

The Post Office’s claim that the judge overseeing the case concerning its controversial Horizon IT system was biased has been dismissed – but will now be considered by the Court of Appeal
April 04, 2019 04 Apr'19
Enhanced Wi-Fi cuts costs to maximise efficiency at Dorset school

The need for cost-effective, manageable wireless infrastructure without additional annual licence fees drove Lytchett Minster School’s decision to upgrade its on-site network with TP-Link
April 04, 2019 04 Apr'19
Migrating to cloud native will drive services boom

Gartner expects organisations moving on-premise applications to the cloud to take on board additional advisory, migration and development services
April 03, 2019 03 Apr'19
Most business decision-makers and knowledge workers happy to work alongside robots

Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work
March 29, 2019 29 Mar'19
Major shake-up of TSB IT after core banking system migration disaster

TSB has restructured its IT team to give its internal team control of its core banking system
March 27, 2019 27 Mar'19
Insurance company Tokio Marine HCC overhauls legacy systems

Tokio Marine HCC has partnered with Incessant Technologies to implement business process automation software, which is helping the company to mitigate the risks associated with its disparate legacy systems
March 27, 2019 27 Mar'19
Amadeus deploys cloud-native shopping application on Google cloud

Amadeus has moved off mainframes and is redeveloping its software to be cloud native. Its Master Pricer is the first of its core application to be deployed on Google
March 25, 2019 25 Mar'19
Artificial intelligence making major inroads into Russian banking

Russian banks are identifying use cases for artificial intelligence, but the gradual adoption of the technology will require access to a deeper skills pool if it is to accelerate
March 22, 2019 22 Mar'19
How Centrica used GDPR and Pegasystems to reward loyal customers

Thanks to the EU’s General Data Protection Regulation, the utility provider has been able to fine-tune a digitally enabled initiative that works across the business
March 21, 2019 21 Mar'19
Horizon IT system trial suspended after Post Office accuses judge of bias

The Post Office legal team in the case brought by more than 500 subpostmasters has called for the judge to be recused after questioning his impartiality
March 20, 2019 20 Mar'19
Lack of viable business case holds back S/4 Hana projects

Organisations on SAP’s ECC are only guaranteed support until 2025, and moving to the latest S/4 Hana ERP is a major undertaking
March 15, 2019 15 Mar'19
Subpostmasters achieve ‘stunning victory’ against Post Office in Horizon case

Judge rules that Post Office showed “oppressive behaviour” in response to claimants accused of accounting errors they blamed on Horizon IT system
March 15, 2019 15 Mar'19
StepChange uses Pegasystems to power digital efficiency drive

Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support
March 14, 2019 14 Mar'19
National Cyber Security Programme at risk of missing targets

The National Audit Office has sharply criticised the Cabinet Office over failings in how it set up the National Cyber Security Programme that mean it may struggle to meet its goals
March 13, 2019 13 Mar'19
Bank of England’s large IT spend partly due to use of manual processes and legacy systems

The Bank of England admits there is room for improvement when it comes to IT efficiency
March 12, 2019 12 Mar'19
King's College London IT chief says resisting digital disruption a ‘waste of time’

Speaking at the Cloud Expo Europe 2019 conference in London, King's College London chief architect, Ian Johns, opened up about how his past experiences of digital disruption informed his view that it's best to embrace it than fight back
March 07, 2019 07 Mar'19
Brexit: UK tech spend flattens as France and Germany pull away

CIOs in the UK look set to fall behind their French and German counterparts, as Brexit hits tech spending
February 28, 2019 28 Feb'19
Six out of eight key government systems unlikely to be ready by Brexit day

National Audit Office update on the UK government’s readiness for Brexit identifies processes and IT systems that will not be finished by the 29 March deadline
February 27, 2019 27 Feb'19
Dutch companies lack knowledge of IoT’s benefits

Many organisations in the Netherlands are missing out on the benefits of the internet of things because they lack awareness of its potential
February 22, 2019 22 Feb'19
Facebook planned to spy on Android phone users, internal emails reveal

Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising and invites to dating sites to ‘single’ people, confidential documents show
February 21, 2019 21 Feb'19
Government revises outsourcing guidelines to balance risk with suppliers

The government has published its latest guidelines on public sector outsourcing