Thomas Cook has signed a deal with IBM to manage the development of a new IT platform for its huge travel operation.
The contract is part of Thomas Cook’s Euros 100m Globe project, a new worldwide IT strategy aimed at developing a uniform production platform across all Thomas Cook travel operator brands.
It is aimed at helping Thomas Cook become more efficient, more flexible and to respond more quickly to changing to market demands. The new system will allow travel packages to be put together and priced individually at the time of each customer’s enquiry.
The software for the new system will be supplied by specialist firm BlueSky Travel Systems. IBM will be responsible for integrating the new software with existing IT systems through an integration layer built with IBM’s Websphere.
Ralf Teckentrup, director of group IT at Thomas Cook, said, “The new technology will enable us to align our production processes more closely to our customers’ evolving booking behaviour, and we will be able to respond faster and more flexibly to our customers’ wishes.”
Chief information officer and Globe project manager Reinhard Eschbach added, “We aim to combine tried and trusted old ideas and innovative new ideas to create an IT infrastructure that simplifies and speeds up workflows.”