Government awards C&W safety call number contract

The UK government has awarded Cable & Wireless a multi-million pound contract to supply the government with its new Single Non-Emergency Number service, to deliver safety advice to the public.

The UK government has awarded Cable & Wireless a multi-million pound contract to supply the government with its new Single Non-Emergency Number service, to deliver safety advice to the public.

Launching later this year, the service is a joint Home Office and Office of the Deputy Prime Minister initiative, which is designed to provide easy access to community safety advice, information and action.

The service will be delivered by police and local authorities partnerships in a joint approach to community safety.

The new service is aimed at improving access to and delivery of non-emergency services and increasing public confidence in the handling of non-emergency calls.

With some 70% of current calls to the police 999 emergency service not requiring an emergency response, the new service should also reduce the burden on the 999 service.

Cable & Wireless is already one of three suppliers of the 999 service. This additional five year contract is a single supplier contract and sees the company providing all the call routing, traffic management and announcement capabilities for the new service.

The Cabinet Office has also launched a £1.8m marketing campaign to promote its one-stop-shop public services website, direct.gov.uk.

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