Stabilizing IT With Process Methodologies

As CEOs ask their CIOs to run IT more efficiently — more like manufacturing plants or item-processing centers — CIOs are seeking to stabilise technologies and IT operations through process methodologies: standards and increased consistency in IT operations.

As CEOs ask their CIOs to run IT more efficiently — more like manufacturing plants or item-processing centers — CIOs are seeking to stabilise technologies and IT operations through process methodologies: standards and increased consistency in IT operations. IT's historically homegrown process methodologies are beginning to give way to broadly used approaches like ITIL and Six Sigma. By mapping IT activities against the emerging standards for these methodologies, CIOs can develop a plan for the incremental movement toward results. This will include adopting an IT services model, organizing to support that model — including identifying service owners — and delivering ongoing results through a continuous improvement approach.

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