One of the main concerns with staff bringing their own devices to work has been the security aspect with the threat of peopel side stepping the existing protection measures.
It seems that those worries are well founded with managed service specialist Phoenix finding that not only do a large number of employees bring their own devices to work but many never even tell the IT department about it.
Research from the channel firm has found that just shy of 60% of staff have never bothered to get IT to setup their devices for connection to the corporate network.
The findings echo a larger trend in the market, with more staff viewing their IT departments as a block on productivity, which gives the channel the chance to pitch easy to use and quick to deploy solutions to struggling customers.
Alistair Blaxill, managing director of Phoenix’s Partner Business, said that there was no turning back the mobility drive but more work had to be done to ensure that it did not pose a security risk.
“The emergence of BYOD in the workplace is creating a real challenge for IT departments, with workers using their own unmanaged devices to access corporate networks and sensitive data. The findings of our survey underline this trend in the UK and it reinforces the need for businesses to stay on top of how employees access IT and ensure that they are appropriately protected," he said.
He agreed that the IT department was coming under seige and being swerved too often by users that viewed it as a block on progress and changes had to be made to make sure it remained part of the technology process.
“Employees’ attitudes to IT support are changing and they want instant, real-time solutions to their device issues. Our survey tells us that just 23% and 32% of workers received their IT support either primarily face-to-face or a mix of face-to-face and remotely respectively. Savvy employers are now looking to provide workers with an IT support service that mirrors the personal experience they receive outside of work when resolving issues with their own personal devices,2 said Blaxill.