HMRC has succeeded in reducing the number of applications it has from 900 down to 150 over 4 years – 1 years ahead of schedule, and for zero investment.
“Our suppliers have given me back 160 million a year for 7 years,” said Pavitt. “ I think that is quite impressive, frankly, for a civil service, allegedly backward, lumbering giant of a department.”
Download Phil Pavitt's PowerPoint presentation here
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