Transforming IT at HM Revenue & Customs - Phil Pavitt, CIO for HMRC


What the papers say!

Since Phil Pavitt took on the role of CIO at HM Revenue and Customs in 2009 he has transformed both the organisation’s IT infrastructure and its relationship with its IT suppliers, writes Bill Goodwin.

Under his watch, HMRC has simplified its IT estate, eliminated 65 software applications, shed  nearly 2,000 servers, retired over 15,000 work stations, and brought-in savings of £161m a year.

And he has renegotiated HMRC’s Aspire contract, with Cap Gemini, to save £200m a year.

Now Pavitt is grappling with the government’s spending review, which will mean using IT to find savings of 25% in HMRC’s budget.

He revealed the secrets behind his strategy and the challenges he faces to IT leaders at Computer Weekly’s 500 Club.

Download Phil Pavitt's Powerpoint presentation here

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Yet another puff piece for a senior IT public servant who is responsible for spending over £1billion a year of tax payers' (our!) money.  It has been well known for some time now that it is perfectly possible to provide all of HMRC's IT for less than half what it currently costs.  Simply applying  what the private sector pays for IT on a like-for-like basis exposes the extravagance and waste that goes on in our name at HMRC.  It is, and can be shown to be, a very poorly run IT shop with massive opportunities for improvement in IT service performance and cost to the public purse.  Perhaps if those in charge spent more of their time focusing on these important matters, rather than making disingenuous claims (such as reducing the ASPIRE contract costs by £200m p.a.) to fuel their personal self-agrandisement programmes, we might make faster progress in these austere times.


fantastic information. Thanks for the useful debate. I really like the things talked over.