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Car rental firm Hertz is to incorporate Orange Business Services’ Datavenue internet of things (IoT) service into its 24/7 keyless rental services to keep track of its vehicle fleet, cut its own expenses and deliver a more convenient experience for service users.
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Hertz’s 24/7 service is available in a number of European countries, including the UK, and provides employees of corporate clients with access to a pool of connected vehicles, which can be booked over the phone, online or via a mobile app.
The service also operates through retail channels with a number of major chains, including B&Q, Costco and Ikea, enabling customers to rent box vans by the hour to take their purchases home.
Hertz said the service drives significant savings and improvements in vehicle utilisation and service for users. It now wants to exploit the IoT to enhance the service still further.
It will use Orange’s modular IoT and analytics service, Datavenue, to provide voice services from the vehicles to give customers a direct line to its centralised contact centre. Up to now, Hertz has used a local operator to provide in-vehicle SIM cards in each country where the service is available.
“We are constantly evolving as a business to reflect the changing demands of our customers. Our partnership with Orange Business Services is an ideal step for us as we embrace the future and take on new digital technologies that improve customer service,” said Fabrice Genty, Hertz senior director of car-sharing operations.
Orange has 11 million active “things” connected to the Datavenue service across sectors, such as smart cities, healthcare and manufacturing, as well as automotive.
“IoT technology paves the way for new innovative services in the future. Working with a global player in the industry such as Hertz is a great opportunity for us to showcase our global IoT expertise and the reliability of our services,” said Anne-Sophie Lotgering, senior vice-president of Europe, Russia and the CIS at Orange Business Services.