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Security will be key public sector cloud adoption driver by 2018, predicts Gartner

Gartner predicts that by 2018 government agencies will be citing security as a reason to move to public cloud rather than to stay away from it

Better security will be the main reason by 2018 why government agencies decide to use the public cloud, Gartner predicts.

The market watcher says that over the next two years the cost and business agility perks of moving to the public cloud will pale in comparison to the security benefits government agencies stand to gain by using off-premise technologies.                   

Neville Cannon, research director at Gartner, said public sector organisations will start to realise that most major cloud providers are better equipped to deal with security threats than they are.

“Many cloud service providers, such as Amazon Web Services, Microsoft and Google, invest heavily in incorporating higher levels of security into their products to continue building confidence that their data is more secure,” he said.

“Many of these providers can invest more than what most nations could afford, let alone the average government agency.”

Cannon added that the rate of public cloud adoption by government agencies will remain tempered by data sovereignty concerns, but said that public sector CIOs will look in time to use the likes of AWS, Microsoft and Google to host data of low-to-middling sensitivity.

Read more about cloud adoption trends

The predictions echo some of the findings of a recent research note from Tariff Consulting that suggested service range, rather than cost, is emerging as a key differentiator for cloud buyers when deciding which provider to go with.

After years of attempting to undercut each other’s pricing, suppliers were now much the same on price, added the note.

Gartner also made several other predictions about how government attitudes to technologies and concepts will change between now and 2018 in its Predicts 2016: Government Continues to Adapt to the Digital Era report.

For example, it forecast that by 2018 more than a quarter of government agencies will have adopted a bring your own approach to business intelligence and analytics tools, which will in trun cause them to rethink how they approach recruitment.

Virtual PAs

The industry watcher also predicts the use of virtual personal assistants (PAs) within government contact centres will rise over the next two years, as the public sector continues to look for ways to become more efficient.

It predicts that by 2018 more than half of Tier 1 support services at government contact centres will be delivered using virtual PAs.

“Advances in cognitive learning and natural-language processing technologies have reached the stage of commercial viability that government CIOs can factor them into technology roadmaps,” added Rick Howard, research director at Gartner.

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