Ofcom outsources IT management to Indian services supplier NIIT

UK communications regulator Ofcom outsources its help desk, datacentre and application management services to IT services provider NIIT

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UK communications regulator Ofcom has outsourced application and infrastructure management to NIIT Technologies.

The £23m contract will see the Indian supplier work with Ofcom on its IT infrastructure and applications for six years.

NIIT Technologies will set up a service delivery model and service management processes and tools and will provide service desk, datacentre services, application management and project management services. 

David Doherty, ICT director at Ofcom, said: “We set out to select a partner who will align well with our organisational culture, manage the transition smoothly, provide a robust technical solution and focus on innovation. NIIT Technologies’ solution for Ofcom fits well to these needs.”

NIIT Technologies is part of a group of tier two Indian suppliers targeting European customers. With customers including Eurostar and British Airways, it provides services from offshore and nearshore locations. Its focus areas include application development and maintenance, infrastructure management, business process management and digital services.

Satya Samal, head of Europe at NIIT Technologies, said: “We are confident we will be able to deliver value to Ofcom through our strong understanding and proven capabilities in the application and infrastructure management services domain.”

The latest Global Service Location Index from management consultancy AT Kearney puts India and its suppliers at the top of the pile with a good balance of cost, skills and business environment.

According to an IDC report last year, Indian IT services firms won almost a quarter of the 100 biggest global outsourcing deals in the world in 2014. It said India-based outsourcing firms won 23% of the total contract value of the top 100 worldwide outsourcing deals in 2014, compared with 8% in 2013 and 7% in 2012.

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