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Interactive kiosks for Argos pilot

Daniel Thomas
Argos is piloting interactive kiosks that allow customers to purchase products online in 15 stores across the UK, the high-street retailer confirmed this week.

The move follows the success of the company's e-commerce operation, which doubled its sales figures to £164m in the year to March 2002.

Customers will be able to select and pay for products with their credit or debit cards via the kiosks, rather than queuing at a till. A spokeswoman said no decision has been made about rolling out kiosks to all of the company's 473 UK stores.

Increasing numbers of IT managers in retail companies will be implementing and managing customer-facing kiosks alongside internal IT systems.

Last week, IBM and mobile payments provider Paybox announced that several retailers are in talks to implement kiosks that will allow consumers to pay for pre-pay vouchers using their mobile phones. IT managers will also be able to help retailers to tailor the kiosks to add some of their own services, Paybox said.

And in June the supermarket chain Asda announced that it was joining forces with petfood giant Nestlé Purina to test an interactive petcare information kiosk.

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