tashatuvango - Fotolia
Field Service Management Software provider Oneserve has launched its renewed channel strategy, as it looks to boost its portfolio of partners.
The FSM firm is on the hunt for both implementation partners and resellers.
OneServe claims that many of the major players in the sector are unwilling to change adopt SaaS business models, leaving customers dissatisfied with the level of service they are receiving.
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
“The nature of our market is changing fundamentally. Customers are crying out for and expecting a SaaS based, self-service model of IT Service delivery,” said Chris Proctor, CEO of Oneserve. “Most of the major players in the Field Service Management Software space are fundamentally unable to offer this.”
“Therefore, more agile, modern companies, like ourselves are taking the space and giving customers exactly what they require, when then require it and how they require it. This sector is predicted by some to be worth over $3bn by 2019, but unless you partner with a company that is able to offer what customers want, you’re not going to get much of that pie.”
Proctor pointed out that the very nature of the SaaS-based model has been challenging for the channel.
“But get it right and suddenly you’re in the driving seat, especially in a sector which needs the support of channel partners to drive this change through,” he added.
The CEO said that his company is not taking a ‘wide net approach’ to its partner programme, but is looking for sector and geographic specific implementation partners across healthcare, public sector, housing and private business.
“From our potential reseller partners we are essentially looking for those with a similar mind-set to us,” Proctor explained. “We believe in the longevity of a relationship as opposed to short-term, instant commercial gratification. We are passionate about our clients and our approach of SaaS based self-service IT delivery, and it is this we want to see mirrored in our partners.”
“Resellers across our sector specialisms would be a welcome addition as well as solution partners than can offer products that fit into an ecosystem approach. This allows us to ensure the deal is much more appealing and that we are able to compete with the big ERP type competitors who provide more of a ‘Jack of All’, ‘Master of None’ style approach.”