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CompTIA looks to raise channel standards

Industry organisation outlines plans for new standards designed to encourage best practices across the channel

CompTIA is changing its Trustmark accreditation programme to widen the appeal across the industry putting the emphasis on branding channel expertise.

Over the course of this year the industry organisation will roll out the CompTIA Channel Standards with the aim of encouraging more best practice across the industry.

Members were alerted to the changes earlier this month and informed that the move was designed to improve the levels of service that the channel could offer and make sure that the organisation was helping improve the overall standards and relevance of resellers to customers.

Parallels have been drawn between the Food Standards and the impact on improving the quality that can be found in the hospitality sector.

"These standards will provide channel partners and channel companies with blueprints for best practices within the IT channel and undoubtedly lead to a stronger, healthier industry as a whole,” said Nancy Hammervik, senior vice president, industry relations, CompTIA.

“The introduction of CompTIA Channel Standards is a testimony to the larger role CompTIA and its members play in advancing the IT industry and inspiring minds around the world to do more, learn more and be more," she added.

The first of the new standards will cover IT Solution Provider and will be available this month, setting out the best practices for operations, management and delivery from a channel firm.

Following that standard there will be others around managed services, managed print services, cyber security and cloud computing rolled out over the course of 2016.

The Standards are available to CompTIA members and non-members for free. There will be some changes to the existing Trustmark programme with the IT Business, managed Services and Managed Print options continuing but the Security Trustmark+, Cloud Trustmark+ and AccredITUK Trustmark+ being retired.

“We’re making these important tools available to everyone as a guide for process improvement and differentiation,” said Hammervik.

“By taking an ‘open book’ approach, CompTIA is empowering the IT channel with the knowledge and ability to see an immediate and positive change in their business that will spread throughout the industry and extend to the customers they serve.”

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