Communication vendor Avaya is ramping up changes to its cloud applications and implementation processes in a bid to meet growing customer demand for simpler, more cost-effective cloud-based services.
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The company’s private cloud-based services are one of the fastest growing areas of Avaya’s business and as a result, it is re-engineering applications and processes for cloud-based delivery, expanding the scale and reach of its service,s and attempting to ensure faster provisioning.
The company said it needed to act because while other areas of IT have successfully adopted cloud-based technologies, the communications infrastructure is one of the last remaining hold-outs due to complexity and concerns around reliability, security and privacy.
Joe Manuele, vice president, Worldwide SP/SI and Global Cloud Services, Avaya said: ““In today’s business environment, enterprises of all sizes need virtualised, consumption-based, pay-as-you-go models... Companies that can gain an edge whether through, faster collaboration, better agility or decreased spending on IT maintenance are going to outpace their competition.”
The company claims that its private cloud services reduce the risk and complexity of bringing together different infrastructure components and applications that is required when moving communications to the cloud.
Its private cloud services also enable cloud service providers to migrate to OpEx business models and provide customers with a pay-as-you-use monthly utility pricing model.
Avaya is currently working with about 24 cloud service providers globally including TeleTech, SYNNEX, Connex and ROI Networks who are expected to use Avaya’s accelerated cloud changes in private, hybrid and public cloud platforms.
Avaya expects to announce several new cloud service provider partners in the coming weeks.