The Cloud Industry Forum (CIF) has added its first contact centre player, Aspect Software to its steadily swelling ranks, as it looks to become the go-to-organisation for those in both the data and comms channels selling cloud.
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The Aspect signing follows fairly quickly in the footsteps of West Midlands-based IT support and hosting specialist OGL Computer, which added its backing to the CIF cause last week.
Aspect provides call centre and communication technologies and its membership of CIF signals a gradual and inexorable move to cloud computing for those specialising in call centre technology.
Mark King, senior VP Europe & Africa, Aspect Software, said the move reflected the need for industry guidelines in order to instil confidence among end users: “As businesses look to progress with cloud-based technology, it is important that the industry adheres to guidelines and rules in order to educate users and create a better and safer cloud for everyone.”
Alex Hilton, CEO of CIF, added: “Aspect [is]... a welcome addition to the CIF family. It is the first organisation from the contact centre industry to become a CIF member, and hopefully the example it sets will provide a platform for others in the industry to join as well.”
Hilton believes the addition of Aspect to CIF might help drive something called 'omni-channel', an approach which fuses different communication contact centre channels into one ‘pipe’.
CIF was established in 2009 to help end users make the right decisions when adopting cloud service and also to provide cloud service providers with industry certification and a code of practice and has since gained the backing of large numbers of players in the industry.