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With more than five million enterprise voice seats of Microsoft Lync deployed to date, demand is increasing in the channel to implement contact centres in parallel.
David Grant, senior vice president, Westcon Convergence EMEA, commented “Microsoft Lync is a relatively untapped opportunity for contact centres in EMEA, so our partnership with AltiGen will create significant reseller opportunities in the region.”
AltiGen uses a unified, integrated platform, reducing complexity and costs of multiple products. Its MaxACD offers a range of extensive features, including an enhanced auto attendant and IVR, skills-based routing, call recording, and high availability for business continuity
“AltiGen is an expert in the contact centre space with more than fifteen years of technology innovation delivering comprehensive and integrated software,” continued Grant. “This agreement allows us to further expand our vendor portfolio, while enabling partners to significantly increase value to their customers.”
“During the past 12 months, we’ve seen significant growth in the Lync enterprise voice market and our ability to add a natively designed contact centre solution to Lync adds real business benefits,’ explained Paul Fullman, vice president, Altigen Communications EMEA.
"To be successful, we required a partnership with a high profile distribution partner sharing our vision,” Fullman continued. “Westcon’s commitment to complete support service to their customers from design to delivery is exceptional and we are delighted to be working with them.”
AltiGen MaxACD supports contact centres from 5-256 agents and is primarily used in departmental contact centres such as IT helpdesk, sales, technical support, and customer services. It is configured without the need for scripting and programming with up to only 5x licence types required and when virtualized can be deployed on existing customer hardware.