Avnet Technology Solutions has picked up Riverbed Authorised Support Partner (RASP) status, meaning it can now offer round-the-clock support to Riverbed WAN optimisation resellers in the UK.
The distie said that partners would be able to take advantage of a more complete product and services portfolio and tangible cost-savings on support for Riverbed solutions as a result. It also plans to offer a service called ‘Same Day Plus’ to put technical specialists on-site at customer locations.
“Working with vendors like Riverbed we can complete the loop from pre-sales support, configuration and supply of the latest technology to full after-care support,” said Avnet UK services director Anthony Rowan.
“This represents a powerful proposition for our business partners who are under increasing pressure to deliver end-to-end, revenue-generating business solutions to their customers quickly and cost-efficiently,” he added.
Riverbed UK vice president Richard Gold, besides praising Avnet’s established track record of providing technical knowledge and additional clout to the channel, said the new arrangement would allow Riverbed’s people to take the weight off their feet, “giving us the freedom to focus on engineering and development … and to devote more resources to delivering innovative new technology”.
The addition of Riverbed services comes hot on the heels of the launch of separate helpdesk management and DDoS control and mitigation packages earlier this year.
Avnet will look to build in support for Riverbed’s network monitoring, application delivery and cloud storage acceleration technology in the near future.
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