C2000 enterprise networking wing Azlan has unveiled a series of tweaks to its Felix platform, which provides quoting, ordering and contract management for resellers using Cisco's SMARTnet support services plan.
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The addition of new auto-quoting functionality will ease the process of quoting customers for SMARTnet renewals, the distie claimed.
It will also provide 90, 60 and 30 day advanced notice of customers coming to the end of their contracts.
The Felix system will now send automatically generated qualifying renewal opportunities to partners at the appropriate time, with space left blank for the reseller to white-label the quote before passing it off to the end-user.
Once the customer has returned a purchase order, the reseller can then complete the transaction and confirm the renewal in hours, Azlan said.
David Harvey, Azlan European Cisco business development director, said the makeover meant VArs could now be "100% sure the quotation is accurate and fully verified by Cisco".
"Once the customer is satisfied, the renewal will be completed promptly, which means resellers can deliver great levels of service.
"And with advanced notice of contracts that are coming to an end, resellers need never miss another opportunity to renew existing SMARTnet customers," said Harvey.
Image courtesy: Chad Baker, Ryan McVay