Avaya's new UK and Ireland managing director Andrew Sheppard has said he will adopt a "back to basics" approach in his dealings with the channel that will see the comms vendor emphasise both operational efficiency and costs savings in its sales approach.
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In his first official interview since taking the role, ex-C2000 heavyweight Sheppard said he was starting his time at Avaya with a clean slate and wanted to consign its chequered channel history to the dustbin.
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