Intact rolls out lifecycle management services

Network support services house Intact Integrated Services is to roll out a new Service Delivery Management set-up that it claims will help resellers avoid SLA penalties. The firm claims the end-to-end services lifecycle management offering, which monitors SLA performance and brings down overall prod

Network support services house Intact Integrated Services is to roll out a new Service Delivery Management set-up that it claims will help resellers avoid SLA penalties.

The firm claims the end-to-end services lifecycle management offering, which monitors SLA performance and brings down overall product risk, will give resllers the chance to focus on delivering better value in other areas.

Intact CEO Bob Dalton said services providers were finding it much harder for their project teams to have a single, consolidated view of activity within their clients' networks, particularly in larger, multinational projects.

"Add in the complexity that that comes with common approaches such as convergence, virtualisation and external cloud-based services, as well as the blurring between in-house, managed services and outsoruced, it's often very difficult to identify who's actually responsible for the delivery of specific business processes," said Dalton.

"Our goal is to deliver the service delivery support and monitoring that will help our partners avoid having to pay substantive contractual penalties for non-compliance," he added.

MicroScope+

Content

Find more MicroScope+ content and other member only offers, here.

Read more on Business Intelligence Tools and Services

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

ComputerWeekly

SearchITChannel

Close