Those resellers that specialise in helping users with desktop management face an increasing number of challenges as customers move towards the cloud, unified communications and migrate to Windows 7.
Up to this point those providing desktop management have been in the business of reducing costs and cutting down on the pain involved with keeping systems protected and up-to-date.
But according to Forrester the landscape is starting to change radically and the consequences are that some could be left behind in the market.
"Sourcing teams have contributed for years to enterprise efforts to rationalise and stablise desktop/workplace computing environments. Many teams have made great progress in these efforts and helped realise substantial reduction in the cost of desktop ownership," stated the vendors report into managed desktop services.
"A new wave of change pressures looms large. from Windows 7 to cloud computing, from unified communications to sociual computing technologies...sourcing teams must adjust to a new set of realities," the analyst house warned.
Forrester expects the areas of change to be greatest around Windows &, cloud copmputing and the shifting expectations of the workforce.
In terms of behaviour in Europe the UK lags behind desktop outsourcing in France and Germany where the level is around 40% of firms using outsourcing compared to under 30% in Britain and the US.
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