Dell says sorry for magma mountain delays

Dell has apologised for the lead time delays in certain consumer notebook shipments caused by the recent volcanic eruption in Iceland. The cloud of ash that cast a shadow across parts of Europe has now dissipated, allowing airports to re-open to work through the backlog of passengers and air freight

Dell has apologised for the lead time delays in certain consumer notebook shipments caused by the recent volcanic eruption in Iceland.

The cloud of ash that cast a shadow across parts of Europe has now dissipated, allowing airports to re-open to work through the backlog of passengers and air freight that were previously held up.

A spokesman for the Texan behemoth said it continues to monitor the situation but confirmed it had been faced some delays.

"The company is experiencing minor lead time interruptions with some consumer Inspiron notebook shipments, which will affect customers in Europe only," he said.

The delays range from two to five days, "we apologise to customers for any inconvenience this has caused them and we are working as quickly as we can to fulfil their orders."

During the six days that the ash cloud swelled, Dell had flown parts to locations unaffected by the geological phenomenon and was trucking them from its factory.

Distributors yesterday told MicroScope that they hoped the worst was over as planes started to fly across Europe and the UK.

 

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