Research conducted by IT service management (ITSM) company Axios has revealed that two thirds of IT professionals now believe ITIL (IT Infrastructure Library) best practice standards are the most suitable tool to manage corporate governance requirements.
The survey showed that while ITIL has long been accepted within internal IT departments, enterprises are beginning to see the benefits of the standards in a wider context.
Axios CEO Tasos Symeonides was encouraged to see customers using ITIL outside a service desk context in areas such as finance and HR, but warned companies not to jump the gun.
“Companies need to also look at how they can better support their IT practitioners before they look to roll out new technologies and ways of working if they want to get the most out of their service delivery programme,” he said.
Earlier in the year MicroScope reported that take-up of the latest version of the ITIL standards had been lacklustre,with SMEs the least enthusiastic backers of the scheme. With the emphasis on strict standards for businesses focusing on verticals such as local government and education, IT resellers may be able to step in to provide guidance on how to implement ITIL.