BA and Tata Consultancy Services (TCS) have created an SAP system for the airline to support aircraft maintenance.
IT bosses often refer to outsourcing suppliers as "extensions to the IT department." This agreement is an example. It also questions the constant accusation, that I hear, that Indian firms don't innovate.
The service is for aircraft maintenance, repair and operations (MRO) and is built SAP. It is called "SWIFT MRO". See story here.
Aircraft maintenance is about as business critical as it gets for an airline.
BA and TCS already have UK Innovation Lab in Peterborough, which opened in 2007. The lab offers users a multi-supplier IT environment where they can develop, incubate and pilot IT projects, using the latest technologies.
It is a great way to get some money back for all your IT investments and a way of helping a long term partner win business. Good in the post recession climate.