The vultures circle over Universal Credit IT

bryang | 2 Comments
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The vultures are circling over the IT behind the government's Universal Credit (UC) programme.

Computer Weekly has catalogued the gradual drip-feed of concerns and rumours around the highest profile IT project in Whitehall at the moment.

Staff have been removed from the project at the highest level; costs are running over; deliverables appear to be thin on the ground. And now the row is brewing inside the House of Commons as Labour and Coalition politicians make claim and counter claim - the latest being that the key IT contractors have been told to stop work.

We hear lots of other speculation that, if true, would show a programme in chaos - suppliers that have simply not delivered; ultimatums and threats of legal action; despair from those in Whitehall IT who said all along that the approach taken was doomed.

Much of that speculation may be simple gossip - but the fact that people are engaged in such negative whispers shows the dark cloud under which UC is being developed.

You can understand why the government is reticent to admit problems. Universal Credit is a flagship Tory policy that could make or break their General Election hopes in 2015, by which time it is due to be live. Don't be surprised if political expediency sees those deadlines put back to 2016 as polling day gets closer.

But the IT politics is even more interesting. UC is the project that, so we hear, minister Iain Duncan Smith personally insisted should remain outside the IT reforms being introduced from the Cabinet Office.

While nobody in Whitehall wants another IT disaster, you can bet the IT reformers would not be too disheartened if UC followed that all too familiar route.

And then there is the supplier relations - some of the biggest names, from the "oligopoly" of system integrators who have dominated government IT, are involved. These are the companies the reformers want to see booted out; the ones who still believe Whitehall can't do IT without them.

If those suppliers, individually or collectively, fail on UC, it would be a crushing blow to their future sales in government. They will not go down without a fight. But there are powerful forces who would love to see them go down nonetheless.

Don't underestimate just how much is at stake with Universal Credit - the outcome could shape the future of Whitehall IT.

2 Comments

It's not all the big integrators fault. If you have a customer who really does not understand what they are buying into and the software technologies that are now available to deliver at a fraction of the price why would a supplier cut his own revenue? We have consistently said it should be customer centric adopting new technology that delivers exactly what is required by using existing data but not trying to adapt old legacy bloatware or modifying of the shelf or even worse custom coding. £50m max but no £450m wasted if it ever works and will it be able to change….?
It has long been recognised it is the systems architects in DWP who have got is badly wrong they should be using business analyst skills with knowledge of needs and new technologies to deliver. Do they even know about what is happening in the BPM space? The rise of Adaptive Case Management see http://www.acmlive.tv/agenda.html the lively exchange of views here http://www.ebizq.net/blogs/ebizq_forum/2013/03/what-two-trends-will-have-the-biggest-impact-on-bpm-in-the-near-future.php Someone needs to get a grip……
And here is my response to GDS saying all is well
Well nothing like believing in your own PR. But what about becoming the "intelligent customer"? “It really matters how your vendors build their software, not just what they build.” Advice that GDS ignores? Are you engaging UK SME tech companies like the Dutch government? Are you asking the few vendors the right questions? Are you undertaking research as to what is happening in the application software market? Do you understand dialogues such as here http://www.ebizq.net/blogs/ebizq_forum/2013/03/what-two-trends-will-have-the-biggest-impact-on-bpm-in-the-near-future.php and are you seeking out disruptive technologies or have you given up on UK innovation? The Skunkworks, the Innovation Launch Pad and the Solutions Exchange all failed UK innovators?
See my full PASC submission if you really cared you would follow up? http://www.publications.parliament.uk/pa/cm201213/cmselect/cmpubadm/writev/proc/proc06.htm

... and now we hear that the new Programme Director, Hilary Reynolds, has been replaced:

http://bit.ly/Reynolds-Gone

Brian

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