India remains the most popular destination foroutsourcing IT servicesaccording to a
survey, with all the respondents who have outsourced IT services
saying they use some services based in India.
According to the Outsourcing Service Provider Performance Study
2007, from sourcing advisory firm
EquaTerra, this
trend is set to continue. The research of 110 of the top IT
spending contracts in the UK measured the perceptions of these
firms, the performance of the outsourcers, and revealed future
plans.
The study revealed a strong degree of client satisfaction with
Indian companies in comparison with more traditional US or European
service providers. "Indian service providers are steadily
increasing their profile and popularity among UK IT
decision-makers. The latest research shows clearly that they have
made even greater strides in the past twelve months," said the
report.
"Business people are making the decision to outsource to India
because they can't find the same resources in the UK," according to
Phil Morris, managing director of EquaTerra Europe. "Indian firms
such as Wipro and TCS are achieving real satisfaction in providing
skills, flexibility and quality of work and the globalisation of
services will require larger, more global suppliers such as
Accenture, IBM and HP to reposition their overall delivery models
and structures in order to keep pace with newer market
entrants."