Allegations of data security lapses in Indian call
centres, combined with a shortage of Indian graduates, are set to
negatively influence UK companies’ decision to outsource to India,
says research from the National Outsourcing
Association.
Research among 250 delegates who attended the NOA's Summit this
month, showed that 60% agreed that the widely reported "Indian
brain drain" will push up offshoring costs and ultimately affect UK
companies' decision to offshore there.
More than a third of respondents also believe that allegations
of data security lapses in Indian call centres will prohibit UK
financial institutions from considering offshoring to India in the
short and medium term.
Other key findings were that 76% of respondents cited China as
the destination that is most likely to challenge India’s dominance
over the next five years, largely due to cost and capacity.
And 52% believed that the knowledge transfer that occurs, when
client organisations outsource an internal process, is likely to
put the client at risk, unless best practice steps are
followed.
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