News
Social media technology
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March 06, 2018
06
Mar'18
Amazon contemplating next move in banking sector
Amazon is in talks with a bank about setting up a current account that will appeal to young people
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March 02, 2018
02
Mar'18
People at risk of psychological side-effects of screen addiction
Many Brits spend more than 10 hours a day attached to a screen and 60% look at two at once, research shows
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February 26, 2018
26
Feb'18
MWC 2018: Samsung Galaxy S9 launch kicks off annual mobile festival
Samsung has raised the curtain on Mobile World Congress 2018 in Barcelona with the launch of a new flagship Galaxy S9 smartphone device
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February 22, 2018
22
Feb'18
Schoolkids want social media giants to do more to stop online bullying
Schoolchildren feel that social media companies such as Facebook and Instagram can do much more to protect them from online abuse
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February 19, 2018
19
Feb'18
Take-up of chatbots will accelerate over next two years
Chatbots and artificial intelligence are becoming an increasingly important part of customer services
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February 14, 2018
14
Feb'18
Consumers wasting millions of gigabytes of inclusive mobile data
Over 140 million gigabytes of mobile broadband data included in UK consumer mobile contracts is going unused every month, according to uSwitch
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February 02, 2018
02
Feb'18
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year
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February 01, 2018
01
Feb'18
More than half of millennials prefer online retailer info to in-store assistance
Customers between the ages of 25 and 34 would rather look online for information than talk to a shop assistant, even when they are in a store
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February 01, 2018
01
Feb'18
Facebook reports $15.9bn profit after ‘hard’ year
Facebook has reported a strong fourth quarter and a strong year with quarterly profit up 20% and annual profit up 56%, but chief Mark Zuckerberg admits it has been a challenging 12 months
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January 31, 2018
31
Jan'18
Australia’s internet speeds limiting productivity
Australia’s broadband networks, already among the world’s slowest, could be further strained by the emergence of virtual and augmented reality
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January 26, 2018
26
Jan'18
Government sets out further details of Digital Charter
The government’s charter aims to tackle challenges and risks brought by technology in “an effective and responsible way”, thereby boosting the digital economy
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January 23, 2018
23
Jan'18
Mastercard sets biometric ID deadline for banks
Mastercard has committed to guaranteeing that every one of its customers will have access to biometric authentication services by April 2019
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January 22, 2018
22
Jan'18
Manchester’s CityVerve launches new internet of things challenge for SMEs and startups
Manchester’s CityVerve smart city project has called for IoT developers and startups to tackle challenges in healthcare, transport and energy
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January 22, 2018
22
Jan'18
Judge will take time to seek answers from EU court over Max Schrems Facebook privacy fight
The Irish High Court will take time to decide what questions to put before the European Court of Justice in a case with significant implications for EU and US trade and the privacy of EU citizens
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January 22, 2018
22
Jan'18
European Parliament votes to restrict exports of surveillance equipment
European Parliament votes to tighten export controls to restrict supply of surveillance and encryption technology to states with poor human rights records amid fears British companies may not have to comply after Brexit
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January 18, 2018
18
Jan'18
NRF 2018: Rent the Runway – focus on data proves use case for clothing rental
Clothing retailers are not traditionally known to rent products to anyone other than celebrities, but retail service Rent the Runway is using data to prove customer demand
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January 17, 2018
17
Jan'18
Dream machines: how IT is changing the world of neuroscience
We talk to computer scientist and entrepreneur Jamil El Imad about the cutting-edge intersection of neuroscience and IT
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January 09, 2018
09
Jan'18
Google puts its payment services under one roof
Internet giant is bringing all its payment services under the Google Pay brand, making them “simpler, safer and more consistent”
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December 22, 2017
22
Dec'17
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology
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October 17, 2017
17
Oct'17
UK intelligence agencies ‘unlawfully’ sharing sensitive personal data, court hears
A secret court will decide whether Intelligence agencies are “unlawfully” sharing huge datasets containing sensitive information about the population with industry, government departments and overseas intelligence services.
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October 16, 2017
16
Oct'17
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years
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October 03, 2017
03
Oct'17
Tech entrepreneur aims to take digital skills to refugees
Tech entrepreneur Emma Sinclair hopes to raise £150,000 to run an education programme for displaced young people in a Unicef programme that aims to develop skills that might otherwise be lost
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September 19, 2017
19
Sep'17
Outlook outage: Microsoft blames European Hotmail downtime on load-balancing fault
Microsoft claims connectivity issues that blighted Outlook and Hotmail users for much of Monday 18 September have now been largely resolved
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September 12, 2017
12
Sep'17
Government wants to remain in EU cyber security club after Brexit
The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019
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September 01, 2017
01
Sep'17
US Open tennis uses IBM AI to create video highlights
Fans of the US Open are able to access match highlights provided by IBM's Watson artificial intelligence system
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August 14, 2017
14
Aug'17
Most consumers think they are more digitally savvy than some retailers
Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers
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August 09, 2017
09
Aug'17
Nordic countries top digital nations ranking, but risk stalling
Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position
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July 25, 2017
25
Jul'17
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen
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July 12, 2017
12
Jul'17
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities
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June 29, 2017
29
Jun'17
App-based banking continues its ascent in the UK
The number of people banking from their mobile phones is increasing as more services are made available through the channel
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June 26, 2017
26
Jun'17
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’
The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged
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June 21, 2017
21
Jun'17
Queen’s Speech highlights digital charter and data protection
Government confirms plans to create a digital charter to ensure the UK is “the safest place to be online”, and a new law protecting personal data
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June 20, 2017
20
Jun'17
Tesco customers miss out on deliveries due to tech fault
A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed
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June 06, 2017
06
Jun'17
HSBC launches global social network for businesses
HSBC Bank is helping its business customers connect with potential partners through a digital hub
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May 24, 2017
24
May'17
Dubai financial services regulator launches temporary licence aimed at fintechs
Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence
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May 16, 2017
16
May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
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May 15, 2017
15
May'17
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
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May 11, 2017
11
May'17
Made.com trialling real-time chat for customer advice
Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
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May 04, 2017
04
May'17
Facebook revenues, profits and users up in first quarter
Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits
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May 03, 2017
03
May'17
Mayor of London seeks chief digital officer
Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
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April 10, 2017
10
Apr'17
The Graze journey: from pureplay to multi-channel
Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher
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April 10, 2017
10
Apr'17
Customer expectation is biggest problem for retail, says panel
As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts
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April 07, 2017
07
Apr'17
How Game used data to transform store experience and drive personalisation
Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store
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April 03, 2017
03
Apr'17
Less than 8% of retailers respond to customer queries across all channels
The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer
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March 09, 2017
09
Mar'17
Nordea brings social aspect to saving with fintech startup Spiff
Nordea launches a mobile savings app from Norwegian finanical technology company Spiff
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February 20, 2017
20
Feb'17
Sweden uses Minecraft for urban planning
Swedish National Land survey has put its maps on Minecraft to promote its work
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February 08, 2017
08
Feb'17
How a Dublin court case could derail EU-US data privacy agreements
The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid
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February 07, 2017
07
Feb'17
Just Eat uses startup accelerator to stay ahead in foodtech
Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem
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January 31, 2017
31
Jan'17
Retail tech training – an opportunity to drive employee retention?
A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?
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January 30, 2017
30
Jan'17
Only 49% of marketers are pushed to reinvent customer service due to technology
Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology