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Social media technology

• May 11, 2017 11 May'17

  Made.com trialling real-time chat for customer advice

  Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions

• May 04, 2017 04 May'17

  Facebook revenues, profits and users up in first quarter

  Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits

• May 03, 2017 03 May'17

  Mayor of London seeks chief digital officer

  Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London

• April 10, 2017 10 Apr'17

  The Graze journey: from pureplay to multi-channel

  Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher

• April 10, 2017 10 Apr'17

  Customer expectation is biggest problem for retail, says panel

  As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

• April 07, 2017 07 Apr'17

  How Game used data to transform store experience and drive personalisation

  Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store

• April 03, 2017 03 Apr'17

  Less than 8% of retailers respond to customer queries across all channels

  The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

• March 09, 2017 09 Mar'17

  Nordea brings social aspect to saving with fintech startup Spiff

  Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

• February 20, 2017 20 Feb'17

  Sweden uses Minecraft for urban planning

  Swedish National Land survey has put its maps on Minecraft to promote its work

• February 08, 2017 08 Feb'17

  How a Dublin court case could derail EU-US data privacy agreements

  The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid

• February 07, 2017 07 Feb'17

  Just Eat uses startup accelerator to stay ahead in foodtech

  Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem

• January 31, 2017 31 Jan'17

  Retail tech training – an opportunity to drive employee retention?

  A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?

• January 30, 2017 30 Jan'17

  Only 49% of marketers are pushed to reinvent customer service due to technology

  Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology

• January 26, 2017 26 Jan'17

  Facebook ups security with Fido U2F two-factor authentication

  Social media giant is enabling users to increase the security of their logins with Fido U2F USB security keys

• January 23, 2017 23 Jan'17

  Lululemon turns to digital transformation to support consumer community

  Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem

• January 17, 2017 17 Jan'17

  HSBC appoints technology advisers to keep pace with IT changes

  Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board

• January 11, 2017 11 Jan'17

  Tech focus helps Singapore go second in globalisation index

  Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement

• January 06, 2017 06 Jan'17

  Half of the younger generation still prefer a traditional checkout

  The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout

• January 05, 2017 05 Jan'17

  UK youngsters unwittingly exposing private data

  The UK children's commissioner has called for better support for child privacy after study shows most are unknowingly agreeing to share private data

• December 30, 2016 30 Dec'16

  Top 10 financial services stories of 2016

  Here are 10 of the most popular fintech articles on Computer Weekly in 2016

• December 22, 2016 22 Dec'16

  Almost 90% of customers say social media availability affects brand loyalty

  Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• October 26, 2016 26 Oct'16

  John Lewis chooses three retail tech startups to receive 2016 JLab funding

  Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

• October 25, 2016 25 Oct'16

  Australian IT spending to be near A$85bn in 2017

  Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers

• October 25, 2016 25 Oct'16

  Insurers are joining fintech party

  Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope

• October 13, 2016 13 Oct'16

  IT startups suffer from strict, out-of-date Dutch laws

  The Netherlands government needs to ensure that legislation enables disruptive technology to flourish

• October 11, 2016 11 Oct'16

  Facebook at Work comes out of beta and launches as Workplace

  Facebook launches its Workplace application for use in a professional environment after a year of beta

• September 29, 2016 29 Sep'16

  NGOs challenge UK and US mass surveillance in human rights court

  Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights

• September 29, 2016 29 Sep'16

  Trust issues stifling digital economy growth, study shows

  Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 13, 2016 13 Sep'16

  Banks and fintech firms respect each other, says HSBC boss

  The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss

• July 29, 2016 29 Jul'16

  German digital bank Fidor acquired by French banking giant

  Fidor CEO says merger with BPCE will allow challenger to continue its international expansion

• July 28, 2016 28 Jul'16

  Almost 60% of millennials search for jobs through company websites

  Research by Monster finds the younger generation react strongly to what they find on an employer’s website when looking for work

• July 27, 2016 27 Jul'16

  Interview: Jon Page, head of operations, BBC R&D

  As the way people consume media content is changing, so the BBC is adapting to new audiences, as Jon Page, head of operations for BBC Research and Development, describes

• July 20, 2016 20 Jul'16

  BBC+ app tailors content to individuals

  Users of BBC app can shape their experience based on the content they want to consume

• July 15, 2016 15 Jul'16

  Collaboration is essential in dispelling “deeply ingrained” gender career stereotypes

  O2’s HR director Ann Pickering urges collaboration between government, schools and business to break down tech industry barriers

• July 13, 2016 13 Jul'16

  Panera transforms digital infrastructure with Cisco

  At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices

• July 07, 2016 07 Jul'16

  The challenges facing social tech and what will tackle them

  As part of the Cast launch event, government, corporate and social tech representatives discussed some of the challenges facing social tech and how we can grow tech for good initiatives

• July 06, 2016 06 Jul'16

  Lufthansa IT services arm transforms to meet customer demands

  IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies

• July 05, 2016 05 Jul'16

  Virtual reality finds fans at Reading University

  Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects

• June 17, 2016 17 Jun'16

  Euro Championship network traffic spike highlights OTT boom

  The BBC and EE both reported massive spikes in network traffic during the England versus Wales clash at Euro 2016

• June 13, 2016 13 Jun'16

  Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger

  The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion

• May 19, 2016 19 May'16

  Digital inclusion charity demands government enforcement of web accessibility laws

  AbilityNet claims government is "falling down on the job" by failing to act against firms that do not make their websites and services accessible to disabled users

• May 17, 2016 17 May'16

  BBC Three builds second base in Birmingham

  The BBC announces plans to develop a second Birmingham-based headquarters for BBC Three

• May 10, 2016 10 May'16

  Safer cycling project wins BT smart city contest

  Northern Irish startup See.Sense scoops £15,000 prize in BT smart city contest after developing a connected bike light

• May 09, 2016 09 May'16

  Singapore smart city chief delivers vision to the world

  The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision

• May 05, 2016 05 May'16

  Gulf Air creates private cloud to support open-source big data engine

  Airline is using a private cloud and open-source software to enable it to analyse social media and understand what consumers think about it

• April 25, 2016 25 Apr'16

  Indonesian internet users turn to smartphones to go online

  Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones

• April 15, 2016 15 Apr'16

  E-commerce struggles for growth in Asean countries

  Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region