Catherine Doran joined Royal Mail in 2011, and inherited a controversial IT transformation programme, as well as the government’s sell-off of the postal service. Her five-year IT strategy has improved the firm’s technology estate. So far, the project has seen Royal Mail replace large legacy systems, begin introducing 76,000 next-generation PDAs and optimise internal operations. In a large-scale recruitment initiative, she targeted 30% of new starters to be women, and now 31% of her 500 IT staff are female. She joined Royal Mail from Network Rail, where she led a company-wide transformation programme.