News

Voice networking and VoIP

  • October 26, 2007 26 Oct'07

    Glaxo creates template for VoIP and video roll-outs

    Pharmaceuticals company GlaxoSmithKline has developed a service model to make it easier for departments to deploy voice over IP (VoIP) and video services on their networks.

  • October 25, 2007 25 Oct'07

    Asterisk creator: Consider open source VoIP, think twice about hybrid-hosted

    Asterisk creator Mark Spencer clarifies his position on hybrid-hosted VoIP, and discusses open source VoIP and what it means for business users.

  • October 25, 2007 25 Oct'07

    ATM and Frame Relay users plan move to IP VPN

    Most network managers who use Asychronous Transfer Mode (ATM) and Frame Relay services plan to migrate to IPvirtual private networks (VPNs) or carrier Ethernet services within the next two years, a study has revealed.

  • October 25, 2007 25 Oct'07

    Mobilising your workforce: Key questions to ask

    Your mobile workforce is about to surge and you must have a plan in place for growth. We discuss critical considerations for your mobile deployment.

  • October 23, 2007 23 Oct'07

    Bringing QoS to end-user standards

    The phone call setup experience and perception of voice quality are the biggest factors contributing to the user's satisfaction. However, while the dialing experience can be objectively measured, the caller's judgment of voice quality is subjective....

  • October 22, 2007 22 Oct'07

    Cambridgeshire saves £1.2m on call costs and travel with VoIP

    Cambridgeshire County Council has saved £1.2m over two years after installing voice over IP technology.

  • October 21, 2007 21 Oct'07

    Hosted VoIP service unifies communications for SMBs

    A hosted VoIP service for SMBs is aiming to unify phone, fax, mobile devices and email communications and offer calling from mobile, home and office phones.

  • October 21, 2007 21 Oct'07

    VoIP certification credentials

    Many certifications touch on voice over IP topics tangentially, but numerous credentials now focus a fairly substantial portion of their coverage on this subject matter. In this certification survey, we take a look at available certifications, ...

  • October 21, 2007 21 Oct'07

    Will Microsoft Office Communication Server change unifed comms market?

    Microsoft Office Communication Server officially into business applications and hinting that software-based telephony could mean the demise of the IP PBX.

  • October 19, 2007 19 Oct'07

    Microsoft to vie with Cisco and IBM for unified communications market

    The release of Microsoft's Office Communications Server 2007 last week is expected to bring the firm into direct competition with Cisco and IBM to supply businesses with unified communications systems.

  • October 18, 2007 18 Oct'07

    Microsoft finds voice in business communications push

    Business comms market gets 800-lb gorilla as new new unified communications products are claimed to enable firms to halve average VoIP costs

  • October 15, 2007 15 Oct'07

    VoIP certification credentials

    Looking for VoIP skills? Want to know how to hire a VoIP specialist? This list of VoIP certifications and the skills they impart should be useful reading!

  • October 15, 2007 15 Oct'07

    Tiscali opens the broadband door to larger SMEs

    New broadband product claimed as first to offer guaranteed voice quality over broadband with enhanced care and SLAs to support carrier class voice services

  • October 10, 2007 10 Oct'07

    Unified communications new priority for HP

    Unified communications is a confusing area with a number of vendors in the mix. HP has launched new services to help ease companies into unified communications and help them determine which integrated tools will best fit their business goals.

  • October 10, 2007 10 Oct'07

    Securing VoIP Networks Chapter 7: Key Management Mechanisms

    Key management is a fundamental part of protecting Internet multimedia applications like VoIP, but the protocols can be difficult to design.

  • October 10, 2007 10 Oct'07

    Criminals using Skype to communicate

    Criminals are taking advantage of Skype's 256-bit encryption and the internet's unpredictable routing scheme to set up drug deals and other crimes, say Swiss law enforcement officials.

  • October 10, 2007 10 Oct'07

    Unified communications new priority for HP

    HP has launched unified communications (UC) services to help companies find and design a UC deployment that is right for their business.

  • October 08, 2007 08 Oct'07

    How are Web 2.0 and Enterprise 2.0 related to unified communications?

    Bill Trussell compares and contrasts Enterprise 2.0 and Web 2.0 within the context of unified communications in this Ask an Expert consultation.

  • October 07, 2007 07 Oct'07

    IP telephony adoption rising, quality sagging

    IP telephony adoption continues to grow, but service quality is lagging behind, according to a user survey from Psytechnics.

  • October 07, 2007 07 Oct'07

    Meet Siemens Enterprise Networks' CTO

    Adam Turner meets Mark Anderson, an old-school voice player who has embraced the data side.

  • October 05, 2007 05 Oct'07

    Mills & Reeve consolidates communications on IP network

    Legal firm Mills & Reeve is implementing a converged IP-based network and communications software across it four UK offices to reduce costs and improve service and efficiency.

  • October 03, 2007 03 Oct'07

    3Com aims VoIP at SMEs

    Telecoms giant claims that it will bring enterprise-calibre IP telephony to SMEs

  • October 03, 2007 03 Oct'07

    Provider push will lead to 435 million mobile SIP users by 2012

    Growing acceptance of SIP by mobile operators and device vendors will result in 435 million SIP-enabled devices by 2012

  • October 02, 2007 02 Oct'07

    Adobe and Business Objects join forces to make BI more intuitive

    Business Objects and Adobe have formed a technology partnership to deliver more intuitive business intelligence systems to users.

  • October 01, 2007 01 Oct'07

    How to select the right IP PBX

    Selecting the right IP PBX system for your company can be complicated. Here are some important things to consider when purchasing an IP PBX.

  • October 01, 2007 01 Oct'07

    Business objects gets down to business

    BI firm launches new technology and strikes new partnership with Adobe

  • September 27, 2007 27 Sep'07

    Truphone allows free iPhone VoIP calls

    Truphone has demonstrated the first voice over IP Wi-Fi call using the Apple iPhone.

  • September 24, 2007 24 Sep'07

    Check Point blocks Skype V3.5, blocks related virus

    Check Point Software said today that it can now block Skype v3.5, the latest version of the popular consumer VoIP application. This is particularly critical because a virus called w32/Ramex.A is currently spreading through Skype, the firm said.

  • September 20, 2007 20 Sep'07

    Australians more tech-aware

    Telecommunications and the internet are becoming increasingly embedded in the lives of Australians, says an ACMA survey.

  • September 20, 2007 20 Sep'07

    Unified communications an 'uphill battle' for Microsoft

    Unified communications is going to be a tough sell for Microsoft, which is looking to eliminate the PBX and go all software.

  • September 19, 2007 19 Sep'07

    End-to-end network management enables reliable VoIP, unified communications

    Monitoring voice quality, service availability, and security conditions are discussed in this Q & A with Gurmeet Lamba of Clarus Systems.

  • September 18, 2007 18 Sep'07

    Nokia to acquire mobile advertiser

    Nokia has announced it has entered into an agreement to acquire mobile advertising and marketing company Enpocket for an undisclosed amount.

  • September 18, 2007 18 Sep'07

    MTV wants its VoIP

    Television production company The Playroom Sydney has put VoIP to work at MTV.

  • September 18, 2007 18 Sep'07

    Breaking the green barriers in Brisbane

    Cisco Australia says it has planted a green seed it hopes will soon sprout at the Networkers conference in Brisbane.

  • September 16, 2007 16 Sep'07

    Communications-as-a-service taking hold

    Communications-as-a-service is taking hold worldwide as a viable hosted IP telephony system.

  • September 16, 2007 16 Sep'07

    Integ enters hosted VoIP fray

    The Australian managed IP telephony market has broadened today with the launch of Integ’s new Telephony as a Service product.

  • September 16, 2007 16 Sep'07

    Excerpt: Securing VoIP Networks: Threats, Vulnerabilities and Countermeasures

    Authors Peter Thermos and Ari Takanen discuss the strengths and weaknesses of SRTP.

  • September 12, 2007 12 Sep'07

    What is comfort noise?

    Comfort noise generators can help your VoIP implementation.

  • September 11, 2007 11 Sep'07

    Skype warns of chat worm infecting users

    Skype has warned its voice over IP users of an instant messaging worm that is infecting users' Windows-based PCs.

  • September 10, 2007 10 Sep'07

    NHS Direct boosts service levels with voice over IP

    NHS Direct has installed a voice over IP-based communications system to improve efficiency and help it meet Department of Health targets for responding to patient calls.

  • September 10, 2007 10 Sep'07

    VoIP services for SMBs

    VoIP is quickly becoming a mainstream technology, and SMBs need to keep up with larger companies, even if it's on a smaller scale. Check out the latest news, tips and other resources related to VoIP.

  • September 09, 2007 09 Sep'07

    VoIP, unified communications prompt new technologies, threats

    Wireless voice servers and handsets, VoIP and unified communications threats, and licensing agreements constitute recent changes in the VoIP market.

  • September 07, 2007 07 Sep'07

    Mobile VoIP Part 5 - Beyond the campus

    Adam Turner concludes his mobile VoIP feature by considering how to make VoIP mobile beyond your office or campus.

  • September 06, 2007 06 Sep'07

    Australian tech sounds good for APEC

    TeleManagement Australia has implemented the headsets and shock protection from Australian headset manufacturer Polaris for the 2007 APEC summit in Sydney.

  • September 05, 2007 05 Sep'07

    Mobile VoIP Part 4 - Making it work

    In part four of his mobile VoIP feature, Adam Turner explores how to make this technology work for your business.

  • September 05, 2007 05 Sep'07

    New Verizon in unified communications

    Service provides customers with hub to access voice mail, control incoming and outgoing calls, manage their online presence, send text messages, and synchronise contacts and calendars

  • September 04, 2007 04 Sep'07

    Engin acquires 10% of Unwired

    VoIP provider Engin has acquired approximately 10.38% of broadband provider Unwired Group Limited through a number of on-market transactions for "investment purposes".

  • September 04, 2007 04 Sep'07

    Mobile VoIP Part 3 - Who uses mobile VoIP today?

    Adam Turner's exploration of mobile VoIP continues with a look a the technology's current applications.

  • September 04, 2007 04 Sep'07

    Businesses fail to secure new technologies, reveals survey

    Businesses are focusing too much on external IT security threats and are neglecting the internal threats posed by technologies such as Wi-Fi networks, voice over internet technologies, such as voice over IP (VoIP), and USB memory sticks, a survey ...

  • September 03, 2007 03 Sep'07

    Mobile VoIP Part 2 - When will it take off?

    In part two of his mobile VoIP feature, Adam Turner asks when this technology will take off.

  • September 02, 2007 02 Sep'07

    Mobile VoIP Part 1 - The Future is calling

    Mobile VoIP is calling, but Adam Turner has already had a conversation with the purveyors of the technology, which he dissects in this week-long feature.

  • August 31, 2007 31 Aug'07

    IBM and Microsoft to vie for unified comms market

    IBM and Microsoft are preparing to launch their respective unified communications products, which are designed to provide businesses with a single inbox for e-mail, voicemail and faxes.

  • August 31, 2007 31 Aug'07

    Cisco issues CallManager security update

    Security flaws in Cisco CallManager and Unified Communications Manager could be exploited for cross-site scripting and SQL injection attacks, but a security update is available.

  • August 31, 2007 31 Aug'07

    Skype outage shows risk of free services in business

    The 48-hour failure of Skype's internet telephony service earlier this month has highlighted the risks of using free web-based services in a business environment.

  • August 30, 2007 30 Aug'07

    Microsoft to acquire chat provider Parlano

    Microsoft is acquiring group chat and enterprise instant messaging provider Parlano to bolster its forthcoming Office Communications Server 2007 unified messaging platform.

  • August 28, 2007 28 Aug'07

    VoIP, unified communications study reveals challenges

    VoIP and unified communications deployments can affect other applications. A study by Network General highlighted some challenges introduced by convergence.

  • August 27, 2007 27 Aug'07

    VoIP, unified communications study reveals challenges

    VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence.

  • August 24, 2007 24 Aug'07

    Online banking usage grows 174%

    The use of internet banking has grown 174% in the past five years in the UK, according to Apacs in its latest telephone and internet banking figures.

  • August 24, 2007 24 Aug'07

    IBM joins forces with Siemens to offer unified comms platform

    IBM is launching a new family of enterprise unified communications products with the help of Siemens.

  • August 23, 2007 23 Aug'07

    Speech recognition misunderstood in call centres

    Many contact centre managers misunderstand customer response to speech recognition applications, says a recent callcentres.net study.

  • August 23, 2007 23 Aug'07

    Enterasys offers enterprise VoIP security platform

    Enterasys Networks has launched a suite of products to help secure voice over IP (VoIP) systems from leading IP telephony suppliers.

  • August 23, 2007 23 Aug'07

    Department for Work and Pension's VoIP network handling one million calls a day

    The Department for Work and Pension's (DWP) newly installed IP telephony platform is now handling more than one million calls a day.

  • August 23, 2007 23 Aug'07

    Outsourcing is future of network management, say experts

    By 2010, 60% of organisations will outsource major parts of their network management because of the difficulties and risks involved with managing services internally, Forrester Research has predicted.

  • August 22, 2007 22 Aug'07

    Commentary: There's a lot of Unifying left to do

    Unified Communications is one of today's hottest buzzwords. But if you struggle to understand why, you're not alone, as Simon Sharwood suggests in this Commentary.

  • August 22, 2007 22 Aug'07

    Australian telecoms growth predicted to fall

    Research consultancy BuddeComm has predicted the Australian telecoms market will grow just 2.8% in the 2008 financial year to $36.3 billion, driven predominantly by data and broadband services. This is down from the 3.1% estimated this financial ...

  • August 21, 2007 21 Aug'07

    VoIP performance management abounds at VoiceCon

    VoIP performance management tools announced at VoiceCon show that vendors are focusing on user experience over infrastructure.

  • August 21, 2007 21 Aug'07

    Hosted VoIP: Take the headache and heartache out of VoIP, Part 2

    Part 2 of this series investigates the QoS and security issues of the hosted VoIP model.

  • August 21, 2007 21 Aug'07

    Black & Decker migrates to Avaya IP comms platform

    Black & Decker has selected the Avaya Intelligent Communications platform to power a new IP-based global telephony network across 200 locations.

  • August 20, 2007 20 Aug'07

    'Always in touch' is too much for many

    Mobile email is allowing work to intrude further into our personal lives, yet many of us are reluctant to stop it, says the Sensis e-Business Report released today.

  • August 20, 2007 20 Aug'07

    Hosted VoIP: Take the headache and heartache out of VoIP, Part 1

    No matter what size network an enterprise is running these days, large and small alike are faced with increasing technical and financial challenges.

  • August 20, 2007 20 Aug'07

    Windows update blamed for Skype outage

    A Windows update has been pinpointed as the main reason Skype was offline for 48 hours last week (14 August). In a posting on the company's heatbeat.skype.com website Skype said, "The disruption was triggered by a massive restart of our users' ...

  • August 20, 2007 20 Aug'07

    Brewin Dolphin outsources datacentre to Atos Origin

    Brewin Dolphin, one of the UK's largest independent private client portfolio managers, has signed a datacentre hosting deal with Atos Origin.

  • August 20, 2007 20 Aug'07

    Skype failing on security, says Network Box

    Businesses using the Skypevoice over IP (VoIP) system are being warned of the security implications.

  • August 20, 2007 20 Aug'07

    UK behind US and Europe in VoIP and data network use

    The UK is lagging behind most other European countries and the US in its adoption of IP telephony and the use of single, integrated data and IP telephony networks, according to new research by Datamonitor.

  • August 17, 2007 17 Aug'07

    Skype IP call service customers still facing outages

    Skype voice over IP customers around the world were still facing intermittent service outages on Friday, following major technical problems with the service since the morning of 17 August.

  • August 17, 2007 17 Aug'07

    More SME VoIP products fuel market growth

    A report from Dell'Oro research Group, a market information provider on the networking and telecommunications industries, reveals that shipments of VoIP technology grew an impressive 30% in the second quarter of 2007 over the same period a year ago,...

  • August 17, 2007 17 Aug'07

    Brantano finds broadband replacement after BT dumps ISDN

    Brantano, the UK's largest out-of-town shoe chain, has implemented a new company-wide network from Transaction Network Services (TNS) after the withdrawal of BTISDN services among consumers and businesses.

  • August 16, 2007 16 Aug'07

    Voice over IPv6: Architectures for Next Generation VoIP Networks

    VoIP technolgies are not immune to system failures, from hacking to jitter, and these issues can present problems for companies who depend on their network. This chapter examines some of the issues that are faced by VoIP systems, focusing on those ...

  • August 16, 2007 16 Aug'07

    DFA Law switches from tape to online backup and recovery

    UK legal firm DFA Law has switched from tape to online backup and recovery to increase data security and reduce annual costs by 2%.

  • August 16, 2007 16 Aug'07

    DSL broadband market buoyant

    The DSL broadband market grew strongly in the second quarter crossing the 25 million DSL port mark for the first time, according to research firm Ovum RHK.

  • August 15, 2007 15 Aug'07

    VoIP models and services: Complete guide

    With clear, concise explanations of existing VoIP business models and deployment methodologies, this guide will enable you to weigh the pros and cons of each based on your needs.

  • August 14, 2007 14 Aug'07

    QoS -- What voice managers need to know

    Quality of Service (QoS) technologies can be quite confusing between technical complexities and marketing jargon. In this tip, find out what voice managers need to know about QoS as it relates to VoIP.

  • August 14, 2007 14 Aug'07

    EasyJet moves to new network with Alfred McAlpine

    Discount airline EasyJet has merged its data and IP telephony networks into a single local area network (Lan) at its new corporate headquarters at Luton Airport for greater flexibilty and scalabilty.

  • August 13, 2007 13 Aug'07

    Fibre-optic networks: Access network design

    Fibre-optic technology in access networks is expanding due to the demand for broadband. Learn about FTTX and passive optical networking (PON) systems.

  • August 12, 2007 12 Aug'07

    Implementing video on demand

    Video on demand (VoD), in at least some of its potential service models, is perhaps the most challenging of all network applications. Implementation of VoD should be should be undertaken in three particular steps.

  • August 12, 2007 12 Aug'07

    Implementing video on demand

    Video on demand (VoD), in at least some of its potential service models, is perhaps the most challenging of all network applications. Implementation of VoD should be should be undertaken in three particular steps.

  • August 09, 2007 09 Aug'07

    VoIP vulnerability threatens data

    VoIP vulnerabilities have now reached a level of sophistication that allows hackers to steal, view or delete data.

  • August 08, 2007 08 Aug'07

    NAS appliance specifications

    NAS appliances are noted for their convenience, offering dedicated internal storage that is relatively straightforward to identify and manage. The biggest issue for NAS appliances is avoiding network bottlenecks and supporting expansion without ...

  • August 08, 2007 08 Aug'07

    Fixed mobile convergence: Understanding the landscape

    Fixed mobile convergence (FMC), the convergence of wired and wireless technologies into a single solution, is explained in this tip.

  • August 08, 2007 08 Aug'07

    Expro drills down into the satellite communications market

    Satellite communication is often the only option for workers in remote regions, but UK-based oilfield service company Expro says not all suppliers offer the same business value.

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