News

IT supplier relationship management

• November 02, 2016 02 Nov'16

  Coca-Cola cloud project bottles rewards for 25,000 staff

  Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees

• October 27, 2016 27 Oct'16

  Open source no longer scares the enterprise

  Open source breaks the rules on corporate procurement, but developers never play by the rules and now open source has sneaked in through the back door

• October 06, 2016 06 Oct'16

  Swedish bank uses Amelia the robot for customer services

  SEB is using AI software from IPsoft for customer service after a successful internal project

• September 22, 2016 22 Sep'16

  Which? calls for user compensation over Windows 10 upgrade issues

  Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates

• September 09, 2016 09 Sep'16

  CIO interview: Neil Pearce, Travis Perkins

  Retailer Travis Perkins’ largest IT transformation programme to date is a challenge CIO Neil Pearce is more than happy to take on

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• September 07, 2016 07 Sep'16

  Combined Dell and EMC company targets intelligent things

  The $74bn merger of Dell and EMC has created a technology giant with a remit to expand into the software-defined datacentre space to support IoT

• September 07, 2016 07 Sep'16

  A quarter of local council procurement policies do not support use of G-Cloud, research shows

  Latest research by public sector-focused IT provider Eduserv sheds further light on reasons why local councils have been slow to adopt the G-Cloud procurement framework

• September 07, 2016 07 Sep'16

  MoD becomes first tenant in Microsoft's UK Azure datacentre

  Microsoft’s UK Azure cloud is now fully operational, offering Azure cloud services and Office 365

• September 06, 2016 06 Sep'16

  DWP "seriously considered" suing IT suppliers over Universal Credit failure

  Institute for Government report reveals that during the 2013 “reset” of Universal Credit, the Department for Work and Pensions pointed fingers at suppliers

• September 02, 2016 02 Sep'16

  Banks should avoid customer service robots for a few more years

  Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances

• August 24, 2016 24 Aug'16

  London datacentre market enjoys pre-Brexit surge in demand for colocation space

  CBRE's pre-Brexit look at the European datacentre market sees London reap the benefits of a surge in demand for colocation space during the second quarter

• August 15, 2016 15 Aug'16

  HMRC ramps up digital tax plans

  HM Revenue and Customs launches six consultations on its plans to digitise the tax system and promises free software to small businesses

• August 04, 2016 04 Aug'16

  Singapore’s DBS Bank signs up to Amazon cloud

  The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• August 01, 2016 01 Aug'16

  IT boss Mark Dearnley to leave HMRC

  HMRC’s chief digital and information officer is returning to the private sector in the midst of the department’s Aspire contract exit

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 26, 2016 26 Jul'16

  Date set for landmark hearing into EU-US data transfers

  Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 14, 2016 14 Jul'16

  Nordic CIO interview: Roland Grunéus, Intrum Justitia

  Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data

• July 12, 2016 12 Jul'16

  Standard Chartered takes global delivery network to next level

  Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre

• July 08, 2016 08 Jul'16

  New Jersey turns to technology to keep offenders out of jail

  New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• June 17, 2016 17 Jun'16

  Oracle sets its sights on AWS as it ramps up cloud strategy

  The company's full-year results show a focus on IaaS and PaaS, with investment in more efficient datacentres and co-location

• June 13, 2016 13 Jun'16

  Technology key to supporting World Expo 2020 in Dubai

  Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020

• June 01, 2016 01 Jun'16

  MPs’ private emails are routinely accessed by GCHQ

  Computer Weekly investigation reveals the extent of interception of MPs’ and peers’ email communications and data

• May 30, 2016 30 May'16

  Middle East CIO interview: V. Chandrasekar, Standard Chartered

  The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT

• May 26, 2016 26 May'16

  Nordic CIO interview: Petteri Naulapää, Stockmann

  CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel

• May 26, 2016 26 May'16

  BSA warns of malware risk from unlicensed software

  While piracy rates are declining, unauthorised software poses a big security risk, says the Business Software Alliance

• May 12, 2016 12 May'16

  CCS technology products framework to focus on quality, not cost

  The Crown Commercial Service’s £4bn technology products and services framework opens up for SMEs and moves focus to quality rather than price

• May 04, 2016 04 May'16

  Shell the latest multinational to insource IT offshore

  Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• April 18, 2016 18 Apr'16

  CIO interview: Gerard Spans, Arcadis

  The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 15, 2016 15 Apr'16

  Australian universities increase IT spending well above global average

  Australian universities are increasing their IT spending as they improve learning and operational efficiency

• April 12, 2016 12 Apr'16

  UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge

  Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution

• March 30, 2016 30 Mar'16

  HMRC reaches agreement with IT suppliers on Aspire contract exit

  HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 24, 2016 24 Mar'16

  CIO interview: Martin Uudelepp, Fonus Group

  The interim CIO of Swedish family law and funeral group Fonus tells Computer Weekly about his role as a “chaos pilot”

• March 23, 2016 23 Mar'16

  Danish utility NRGi goes offshore for IT platform transformation

  Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition

• March 17, 2016 17 Mar'16

  CIO interview: Charlotta Nyström, Kemira

  Finnish chemical industry group CIO sees networking with other CIOs as an essential part of her job

• March 15, 2016 15 Mar'16

  Met Police cancels command and control system contract with Northrop Grumman

  The Met Police command and control system contract with Northrop Grumman has been cancelled as there is “no prospect of a finished product being delivered” in time

• March 03, 2016 03 Mar'16

  Why are big government IT projects still going wrong?

  The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite

• March 02, 2016 02 Mar'16

  GDS hindered delivery of rural payments programme, says PAC

  The rural payments programme was a “Whitehall fiasco” with too much focus on the digital front end, says the public accounts committee (PAC)

• February 29, 2016 29 Feb'16

  CIO interview: Anders Candell, Stora Enso

  CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology

• February 26, 2016 26 Feb'16

  Tech Nordic Advocates partners with Nordic Startup Conference

  Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March

• February 16, 2016 16 Feb'16

  Mobile apps could put an end to ‘hated’ staff appraisals

  Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016

• February 12, 2016 12 Feb'16

  CIO interview: Ismo Platan, SSAB

  Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture