IBM offers VoIP service

IBM has begun offering a full set of services for migrating separate enterprise voice and data networks to a single IP- based...

IBM has begun offering a full set of services for migrating separate enterprise voice and data networks to a single IP- based network.

IBM network services director Yves Lozach said the market for Voice over IP and converged networks is finally positioned for rapid growth after years of hype.

Lozach said the company estimated a 30% cost savings by deploying a converged IP-based voice and data network as opposed to continuing with two separate networks.

"The big value of a converged network is as a building block for business solutions," said Lozach. "With customers going to IP soft phones and the cost of IP phones going down too, cost savings can be realised."

Lozach also cited the productivity benefits of a converged network. For example, a customer service agent could click the name of a domain expert and automatically dial them in for sales assistance no matter where they were located.

The business consulting services division of IBM Global Services, obtained from IBM's $3.5bn acquisition of PricewaterhouseCoopers' consulting arm in July, will be responsible for the engagements with customers.

The service includes consulting, strategy development, integration, deployment, installation, and management of the network equipment such as the IP-based PBX.

IBM will use Cisco equipment, but it will also support and work with equipment from Avaya, Siemens, Alcatel and Nortel Networks.

Read more on Voice networking and VoIP

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