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What is being said about you on social media?
In this week’s Computer Weekly, we examine the sentiment analysis technologies that can help businesses understand what’s being said about them on social media and how best to react. We find out about the development of next-generation Wi-Fi and how it can help improve mobile working. And our supplier profile of Amazon Web Services looks at the challenges and opportunities for the cloud market leader. Read the issue now.
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News in this issue
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Case study: Yellow Pages digitises records for the web
Canada's Yellow Pages is investing in a digitisation programme to compete with online information providers, such as Google, Facebook and Yell
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CIO interview: Angela Morrison, chief information officer, Direct Line
Migrating IT away from former parent company Royal Bank of Scotland is the main priority for Angela Morrison, CIO at Direct Line Insurance
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E-Handbook
Create and implement an all-purpose multichannel contact center
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Sentiment analysis software takes social media monitoring to new level
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Strategic marketing software boosts inbound marketing tactics
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E-Handbook
Virtual agents not yet ready for primetime customer service
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