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Two-thirds of firms have used ITIL best practice framework

Antony Savvas

Two-thirds of firms have used the ITIL best practice framework for IT service delivery.

A survey of 370 CIOs across 14 countries by Dimension Data shows that 66% of organisations have engaged with the Information Technology Infrastructure Library (ITIL).

Other IT service management (ITSM) frameworks are also enjoying increased adoption at more moderate rates, said Dimension.

Scott Petty, services executive at Dimension Data, said, "Building a bridge between the business's objectives and technology is at the heart of ITSM best practice frameworks. Across the globe, organisations are waking up to the potential of these best practices and taking a closer look at where and how these frameworks might improve IT efforts. "

Levels of usage with other best practices drop off sharply after ITIL. Engagement with MOF and Six Sigma sit at 47% and 41% respectively.

Engagement with Prince 2, ISO, CMMi, ASL, Cobit and TQM are lower still, in the 28-34% range. Frameworks such as Super and Agile bring up the rear, with reported engagement levels of less than 20%.





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