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VeriSign agrees to pay back domain ploy cash

Internet infrastructure and domain name provider VeriSign has agreed to stop using a controversial practice that misled customers...

Internet infrastructure and domain name provider VeriSign has agreed to stop using a controversial practice that misled customers into renewing their domain names with its Network Solutions business.

In a settlement with the US Federal Trade Commission last week, VeriSign agreed to allow the FTC to monitor its compliance with the settlement and to refund any customers who had responded to its marketing ploy.

VeriSign had mailed customers of competing domain name registrars, warning them that their domain name was about to expire and offered to renew their domain name for a fee.

However, the mailing did not state when the customer's domain name was due to expire, even though in some cases it still had years to run.

In another class action settlement in January, VeriSign agreed to refund customers who had responded to the mailing and were unhappy about changing domain name providers, or gave customers a free domain registration.

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