With thousands of component parts, technical documents are updated regularly in paper handbooks and folders. But with a paper-based system, it can be difficult to maintain version control and be sure that the latest documents are available – the folders can also be misplaced.
More recently most engineering depots have been digitised, but technical documents still need to be accessed from a desktop computer in a supervisor's office.
Go-Ahead has now turned to cloud collaboration service Huddle to enable staff to securely access information from anywhere, at any time, using tablet devices.
Staff can now remotely access 'How to' videos about maintaining and checking vehicle components, web tutorials, and manufacturer handbooks and tech bulletins which are updated immediately.