• Managing information: the skills challenge

    Only with a professional approach to management can business integrate four distinct information worlds and beat information overload through quality, says Sharm Manwani  Continue Reading

  • Making sense of the information age

    One thing we are not short of in this society is information. A couple of generations have grown up with notions like "the information age" and "information is power". Governments, especially the current one, appear besotted with the idea that the ...  Continue Reading

  • Microsoft beefs up collaboration software

    The Office Communicator messaging tool is the latest component in Microsoft's increasingly integrated strategy for collaboration, but does it deliver?, asks Christopher Harris-Jones  Continue Reading

  • Disaster but no recovery?

    You are the CIO of a company whose board, a year ago, agreed with your recommendation to upgrade existing computer systems by buying an "ERP-like package", "lightly-customised", from a "solution provider".  Continue Reading

  • Revenue must finally face facts

    David Varney has cut an impressive figure since his appointment last year as chairman of HM Revenue and Customs. He gives the impression of leading a new board that wants to sweep away the dusty and unco-ordinated business practices, ancient IT ...  Continue Reading

  • How to make ITIL work for your company

    For the past 20 years, IT has been attempting to align itself with business. Yet how many companies still offer poor service based upon reactive helpdesks, haphazard change management and irrelevant service level agreements? And this is despite an ...  Continue Reading