Opinion

Opinion

Enterprise resource planning (ERP) software

• Why automation isn’t always an improvement

  Automation can help organisations run more efficiently, but only if the most inefficient steps in a business process are fixed first  Continue Reading

• Using AI to automate business processes and create revenue streams

  We look at how a utility company in Australia is using artificial intelligence to automate at scale, improve the planet and reshape the Australian energy market  Continue Reading

• Three steps to harden supply chains

  The coronavirus has shone a spotlight on the fragility of modern supply chains and the risk of having a single point of failure  Continue Reading

• The new age of supply chains post-Covid

  Supply chain managers have been predicting the future for years. Now manufacturers are relying on insights to inform their decision-making  Continue Reading

• Gartner: Are the real cloud wars about to begin?

  In 2017, the big cloud providers were focused on competing on infrastructure as a service, but the shift to platforms is shaking up the market  Continue Reading

• Audit services – the next frontier for tech giants?

  As data analytics, AI and automation technology advance, could we be about to see technology firms take on some of the responsibilities of the big financial audit firms?  Continue Reading

• Driving digitisation: open standards in process automation

  Organisations often can’t take advantage of advances in digital technology due to the lack of interoperability in their IT systems in different facilities, but open standards promise a way forward  Continue Reading

• How to make the most of your SAP licences

  There is no point in paying for something you never use – or worse, using the wrong licence. Doing the bare minimum for SAP licence management is not enough  Continue Reading

• The high price of not understanding how automation works with existing software licences

  Businesses must check their software licences before they introduce robotic process automation or they risk breaking the rules  Continue Reading

• How AI is disrupting the role of call centres and call centre staff

  Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch  Continue Reading

• Driving digital productivity in the UK

  There is a need for British businesses to improve their adoption of digital technologies  Continue Reading

• The customer-centric cloud model for HR IT

  IT and HR departments are working increasingly closely with cloud suppliers to develop and improve cloud-based HR systems  Continue Reading

• Time for DevOps to get out of the weeds

  Software and service providers face a battle to deliver new products, features and capabilities faster than ever  Continue Reading

• Define a software delivery strategy for business innovation – four key steps

  As software takes a central role in modern business models, application delivery capability has become the key enabler of disruption  Continue Reading

• The IT supplier empathy gap

  How well do IT suppliers really understand your needs?  Continue Reading

• Don’t create a mobile enterprise app for the sake of it

  Enterprise mobility applications need a clear objective, advises Accenture’s Nisha Sharma  Continue Reading

• Take an issues-driven approach to business intelligence

  Accenture advises CIOs to put business issues ahead of data, know the users, look beyond ERP data, and embed analytics in BI  Continue Reading

• Security Think Tank: Security testing a vital part of software procurement

  How can security professionals ensure security testing becomes part of the procurement process for all business software?  Continue Reading

• Making sense of SAP HANA and in-memory computing – a user view

  For SAP users, in-memory computing tools such as SAP HANA promise to deliver a step change when it comes to data processing and analysis  Continue Reading