Getty Images

Improve business outcomes by developing employees' skills

Cloud experts, cybersecurity professionals and data scientists are among the most sought after vacancies. Building up skills internally can help

No one would argue that 2022 was a challenging year. One constant has been the ongoing evolution of technology, innovation, and growth of cloud computing, and it’s not slowing down any time soon. More and more organisations see how cloud can accelerate their operations, competitive agility, and ability to innovate. 

Organisations undertaking cloud must see the correlation to investing in their people. While operating plans for 2023 are being tightly evaluated in light of economic uncertainty, those that invest in their people—especially in these times—will find the return is well worth their investment. A recent study from Forrester Research found that organisations that train their people in cloud skills achieve a 100% return on their investment (ROI) within six months, and 234% ROI over three years. And organisations that have a workforce with advanced digital skills are generating innovations (or products and services) that raise the annual global gross domestic product (GDP) by an estimated $6.3 tn by boosting the income and productivity of workers. As we move into 2023, we’re seeing some strong signals of how cloud skills training will benefit any organisation.

IT investments and the skills you’ll need

If your organisation has already made the move to cloud, or you’re thinking about it, you may be experiencing the effects of the shortage of talent with advanced cloud skills. There are five million cloud jobs unfilled, and cloud computing roles top the list of most challenging-to-fill positions. So, if you are looking for cloud talent, the best strategy is to focus on building the skills of your current workforce. According to Skillsoft’s IT Skills and Salary Survey 2022, cloud computing tops the list of investments, followed by cybersecurity/information security, AI/ML, infrastructure and systems and data analytics/data management, and data science. It makes sense that these mirror the staff training that decision makers prioritise: security, data analytics, developer tools, and dev ops. Your organisation’s technology investments likely look similar for 2023. If so, take a closer look at your current staff’s skill set across these areas and ensure you have a training plan to meet your goals. 

Retain advanced cloud talent by investing in training and certification opportunities

If training isn’t already in your operating plan for 2023, ask yourself if you can afford for it not to given the global talent shortage. Within AWS Skill Builder, for instance, there are ample training resources to help you offer robust continued development opportunities. The alternative could be a longer waiting period to fill open positions, delays to delivering innovations, and operational inefficiencies. Make it your organisation’s goal to invest in your top asset: your people. Offering opportunities for skills training can lead to higher employee satisfaction and retention. Additionally, when you take a step further and fund your employees’ certification exam fees, employees are less likely to seek employment elsewhere. 

Lean into early career talent to future-proof your organisation

We know it’s not as easy as snapping your fingers to fill your skills gaps, but doing so could be a means to relieve your staff’s workload burden. With advanced cloud talent driving salaries ever higher, another approach is recruit early-career talent. These individuals come armed with basic cloud skills, plus industry certifications, and are ready to take on technical support, troubleshooting, QA, testing, and remediation work. Starting new hires out with these types of tasks helps them gain mastery of the overall tech stack, sets them up to progress in their careers, and before long, they are ready to take on more complex and challenging work over time. And ESG found that 90% of organisations that invested in early-career talent have seen positive ROI. Early-career talent are motivated to learn, easy to upskill, and achieve “time to value” in about half the time as an expert-level hire. Simply put, early career talent can help you innovate and increase revenue enabled by cloud, and retain tenured talent. 

Employees and leaders alike value integrated learning

Hopefully now you’re looking at your operating budget for 2023 and carving out resources to train your staff. But where should you invest? Look no further than virtual instructor-led training (VILT). Before 2020, the majority of live training was delivered in person. But as the world of work changed, so too has the delivery of virtual training, with sophisticated approaches heightening the learning experience absent a physical classroom environment. Learners and decision makers alike agree that the VILT format is extremely effective, increases knowledge retention, and is more budget-friendly, eliminating travel costs. Given this, VILT will increase in availability and consumption in the next 12-24 months. 

Certifications continue to add value to the organisation

Industry certifications help you distinguish high calibre talent, and in 2023, we’ll see more organisations invest in building their bench strength by investing in certifying their staff. According to ESG, certified staff put the organisation in a better competitive position to succeed. Whether your organisation plans to, or already invests in helping your employees get certified—and favourably regards candidates who hold industry certifications—you’ll see a boost to your organisation’s productivity, innovation potential, and employee retention.

Training non-tech employees

With the growth of cloud no longer isolated to the IT department, leaders are increasingly building cloud fluency across their organisation, from finance, to sales, human resources, marketing, and even administrative staff. Volkswagen, for example, invested in strengthening its employees’ cloud knowledge and skills using a cloud-centric framework. This resulted in reduced time to market and improved cross-team collaboration.

Take the next step

No matter where you’re at in your cloud journey – if you’re making a business bet on cloud, this is your year to go all-in on your people’s skills to take you into your future confidently.

Maureen Lonergan is vice president of training and certification for Amazon Web Services (AWS).

Read more and IT skills and training

  • Managers may be inexperienced and require help facing today's business challenges. Learn how HR leaders can help managers succeed in their roles.
  • Brian McBride, president of the Confederation of British Industry, says the UK is a ‘magnet for tech investment’ and calls on UK firms to step up and adapt, as tech adoption will help boost the economy.

Read more on IT education and training

Data Center
Data Management