News

Networking and communication

  • July 09, 2007 09 Jul'07

    Unified messaging system updates company's voicemail

    Installing a new unified messaging system helped one company in its daily struggles with an outdated voicemail system.

  • July 04, 2007 04 Jul'07

    Cisco users upbeat about security direction

    Cisco customers say the vendor's security strategy is headed in the right direction, which is why they believe the networking giant's IronPort integration will be smooth sailing.

  • July 01, 2007 01 Jul'07

    VoIP measurement boosts customer service efficiency

    iSelect Technology Manager Jason Egbers says the company's new VoIP measurement tools have helped it improve contact center operations.

  • June 28, 2007 28 Jun'07

    SIP fundamentals

    Session Initiation Protocol (SIP) will allow true interoperability, eventually enabling every IP-based device and application to communicate seamlessly with one another. This guide discusses some of the basics of SIP, including vulnerabilities, ...

  • June 27, 2007 27 Jun'07

    Instant messaging usage increase highlights need for policies

    Instant messaging is a valuable business tool for some enterprises. For others, it's a security risk. Either way, a recent Burton Group report suggests that all companies should have an IM usage policy, even if they haven't deployed IM yet.

  • June 25, 2007 25 Jun'07

    Instant messaging usage increase highlights need for policies

    A Burton Group report suggests that all companies should have an IM usage policy, even if they haven't deployed IM yet