Councils buy FOI apps
More than half of UK local authorities have invested in freedom of information request management technology, according to a...
Enhancing digital customer engagement with CRM
Learn about customer relationship management has evolved towards engaging with customers through every channel, with digital at the forefront.
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.
Internally-developed databases account for 27% of the technology investment, with 28% investing in third-party software, it found.
Fifty two per cent of councils acknowledged the link between records management technology and request-tracking.
The survey also found that 9% of councils had no plans to invest in any technology for request-tracking or electronic document management or workflow.
Seven per cent of respondents said tracking was best handled by customer relationship management or complaints systems.
The top-performing UK councils which met all survey criteria for freedom of information requests were Cornwall Council, the Corporation of London, Dartford Council, London Borough of Lambeth, London Borough of Hammersmith & Fulham, Nottinghamshire Council and Thurrock Council.
Start the conversation
0 comments