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Internally-developed databases account for 27% of the technology investment, with 28% investing in third-party software, it found.
Fifty two per cent of councils acknowledged the link between records management technology and request-tracking.
The survey also found that 9% of councils had no plans to invest in any technology for request-tracking or electronic document management or workflow.
Seven per cent of respondents said tracking was best handled by customer relationship management or complaints systems.
The top-performing UK councils which met all survey criteria for freedom of information requests were Cornwall Council, the Corporation of London, Dartford Council, London Borough of Lambeth, London Borough of Hammersmith & Fulham, Nottinghamshire Council and Thurrock Council.