IBM has signed up its first software developer, SPL Workgroup, for its ISV Advantage for Industries programme.
SPL is a small company specialising in customer care and billing software for the energy and utilities markets.
Earlier this month at its annual Partnerworld conference, IBM unveiled Advantage for Industries along with the promise of investing some $1bn in it and its other ISV Advantage programmes over the next year. The programmes are designed to help independent software vendors go to market with a number of technical, marketing and sales resources.
In concert with the SPL Workgroup deal, IBM also announced that Johnston Sweepers has selected an IBM/Frontline Systems service management solution to help run its street sweeping business. Johnston makes street sweeping equipment that is sold worldwide. Frontline Consultancy has been a member of IBM's ISV Advantage for SMB programme.
Johnston makes a range of different outdoor surface cleaning equipment used by the Ministry of Defence, airports, shopping centres and building sites. It has decided to use Frontline's Kudos service management solution to assist in managing post-sale customer service support. The Kudos-based solution will work with IBM's WebSphere, DB2, Lotus Notes, Lotus Domino server-based software and its Intel-based eServer xSeries.
"The combination lets us operate with more of a customer focus. We have faster access to customer history and activity, everything from a Christmas card list to more sophisticated fleet management," said Johnston marketing director Steve Douglas.
Ed Scannell writes for InfoWorld