Hop jumps to Pure Storage to avoid big storage complexity

Air France short-haul and regional brand Hop jumps to Pure Storage after coming up against Dell EMC, NetApp and HPE, which all tried to sell it solutions ill-suited to its needs

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Air France Hop is in the middle of a business and IT transformation that includes a decision to do away with datacentre specialisms.

This is not something Hop’s incumbent storage suppliers wanted to hear. In the face of their stubbornness, Hop CIO Ludovic Kervella decided to cut ties and go for new flash storage arrays from relative newcomer Pure Storage, in a move which has seen it make gains in performance and datacentre space, but also in terms of its ease of use.

“Hop’s mission since becoming Air France Hop in February is to make sure aircraft and crews are always available, so that flights are guaranteed,” says Kervella.

“The commercial side of things is being handled by Air France from now on. From my point of view, that means our 50 FTEs must use the most modern tools to make information available to our 1,600 crew and 1,000 people on the ground.”

Air France Hop has around 100 applications that include software packages specific to aircraft operations and communication. It runs about 500 virtual machines and 35TB of storage in production to support these.

There are also new tools for as yet unfinished projects in predictive maintenance, which a critical area in which every component must function with watch-like precision.

“To maintain our operational IT systems, we need to orient towards the application and away from the underlying layers. With a small team we can’t specialise any more, with people in silos. If anything depends on an important skill set, we might not be able to guarantee a service if someone goes on holiday, for example,” says Kervella.

“Our IT professionals must be generalists because we don’t have the resources to support all the kinds of things that might need a call to an expert at 2am.”

Big suppliers imposing complexity

Until the end of 2017, Hop relied on Dell EMC VNX storage arrays in its two datacentres, linked using a VPlex virtualisation layer.

Kervella vouches for the reliability of the products, but had become very keenly of the specific skills needed to run them. So, somewhat disenchanted, when the Dell EMC kit reached end of life, Hop’s CIO looked to the market for a simpler solution.

“We saw Dell EMC, NetApp and HPE, who all have innovative products in their ranges. But, based on the fact we had previously used complex solutions they didn’t propose these [newer, simpler-to-use products],” says Kervella.

“Dell EMC wanted to sell us VPlex again, while for NetApp nothing was possible without MetroCluster. They didn’t hear what we were saying, that all these components needed specialised skills.”

But time was pressing. Kervella didn’t have time to carry out tests on new solutions, and the suppliers knew that. What the incumbents didn’t anticipate, however, was that people had started to hear about another airline that had a good experience with Pure Storage and that this had reached the ears of Air France Hop too.

“We acted on that experience and opted for two Pure Storage M20 arrays, deployed in active-active mode, at a price that was similar to those of the other suppliers,” says Kervella.

What most seduced Kervella was the easy-to-use approach of Pure Storage. In a traditional storage array, a specialist might take up to three days to configure for a new project. With Pure Storage, a single member of staff at a single interface could build all the virtual machines and their storage in a morning.

“Take the example of active-active functionality,” says Kervella. “Previously, we would have needed to constantly go between EMC and VMware consoles to configure every project. With Pure Storage, space created on the first array is automatically created on the second. Settings are minimal and projects are deployed more rapidly.”

The two M20 arrays were installed in February 2018, with production switched over a month later.

“All our servers are virtual so the migration was easy,” says Kervella. “We used VMware vMotion. We set the hypervisor to execute the VMs on another physical server, which allowed it to migrate very simply to the new array.”

This way of doing things allowed Kervella’s team to migrate all Hop’s applications, from the most mundane to the most critical, in about a week, during working hours and with no impact on users.

Less space, more speed

The chief benefit of the new configuration is physical. Each M20 array has capacity up to 100TB, but in just 4U of rack space. The 60TB of the previous setup took up 39U by the end of its time.

“With drive capacity mostly being flash now, we have noticed that power consumption is about 10% of what it was,” says Kervella.

Of course, flash is also very fast. But for now, the key benefit here is that it allows nightly backups to run 20% to 30% more quickly and to not impinge on the working day.

“The most important improvements are in database dumps, which now execute in 40 minutes where they previously took an hour and a half. However, the advantages of flash will come to the fore in business applications, which will be decisive in our new predictive maintenance project.”

The Air France Hop CIO has discovered that the simplicity in use of the Pure Storage arrays also extends to their maintenance.

“Historically, we have always been dependent on maintenance operations being carried out by the supplier. Typically, controller software updates required one or two people to work on actions specified by Dell EMC. Now the process is totally transparent – Pure Storage handles things remotely and we just get an email to say what’s taken place.”

“With the ease of use and the transparency [with Pure Storage], we have great confidence in our storage. Now we are serene, where once there was stress,” adds Kervella.

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