Public sector bodies are rapidly implementing digital transformation strategies to improve their engagement with citizens, deliver better public services, cut costs and to help deal with the Covid-19 pandemic. Digital technologies and best practices offer enormous opportunities to improve efficiency, overhaul ageing legacy IT infrastructures, and even to take a new look at how to best serve the needs of citizens in an increasingly online world.
But it's a tough task - stories of problematic projects abound - but those organisations in government, healthcare, education and elsewhere that get digital transformation right are proving that the effort and investment reaps significant rewards.
In this essential guide, we look at examples of best practice, the challenges of digital government, the lessons being learned by digital, data, and technology professionals, and the benefits of success.
Transforming citizen engagement
Citizens increasingly expect public bodies to offer digital services as good as they receive from the likes of Amazon or Google - but how well are organisations delivering digital engagement?
Digitisation of citizen service delivery and government operations has accelerated during the coronavirus outbreak, despite legacy constraints Continue Reading
Iceland, Scotland and Sweden have experimented with using online software to involve citizens more deeply in democratic processes. The key seems to be encouraging enlightened debate Continue Reading
Commission for Smart Government publishes paper on obstacles facing the UK’s digital government, setting out principles for digital government initiatives to follow Continue Reading
Transforming ways of working
In the constant drive to deliver more efficient and lower-cost public services, digitally transforming ways of working and internal processes offers a step-change in improvement.
Digital leaders in the cities of Vienna, Helsinki and Belfast are innovating new services to help citizens and local economies Continue Reading
Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery Continue Reading
Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation” Continue Reading
At a TechUK Building the Smarter State event, government IT leaders shared their experience of the coronavirus crisis, and their thinking about how future service delivery will aim to be more joined-up for citizens Continue Reading
Transforming use of data
All public sector bodies carry a significant investment in legacy IT, with data often siloed in disparate systems. Better data sharing and integration is one of the keys to successful digital public services.
Who would have imagined that in 2020, the majority of people would work remotely and buy online? Cities are going to have to change how they are set up Continue Reading
The Office for National Statistics’ interim director general for data capability talks about how data plays an important role in the battle against Covid-19 and how the pandemic has unearthed new ways of collaborating Continue Reading
The government has published a national data strategy aimed at fostering innovation and increasing economic growth. It will also appoint 10 data fellows each year to work in the orbit of Number 10, and create 500 analyst jobs by 2021 Continue Reading
Digital transformation in action
We look at some of the real-life examples of digital government transformation in action
Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services Continue Reading
The Department for Work and Pensions has released an update of the efforts made in the past six months across key digital services, with progress accelerating due to the pandemic Continue Reading
The IT chief at one of the most digitally advanced London boroughs talks to Computer Weekly about the past, present and future of tech-enabled transformation in times of crisis Continue Reading
Like many organisations, the coronavirus pandemic has accelerated digital change in Sheffield, and its IT leader is looking to build further on that momentum Continue Reading