Yorkshire Building Society has moved to a banking software as a service (SaaS) that will free up its staff from labour-intensive tasks so they can provide personalised services to customers.
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The building society group, which also includes Chelsea Building Society, Norwich & Peterborough Building Society and Accord Mortgages, decided to weigh up its IT options when it began to expand its commercial lending business.
To support the growth, the building society has implemented a cloud banking system from nCino. The system, which is built on the Salesforce.com platform, automates many previously manual and paper-based tasks, combining processes around customer relationship management (CRM), loan origination, account opening, workflow, enterprise content management, business process management (BPM), digital engagement and instant reporting.
Working with nCino, Yorkshire Building Society completed the deployment in less than 90 days.
“Our focus on enhancing the customer experience led us to evaluate our technology and determine where we could make smart and strategic improvements,” said Phil Green, head of commercial lending and Social Housing at Yorkshire Building Society.
“We invested in the nCino Bank Operating System because it helps automate tasks that were previously paper-based and manual, allowing colleagues more time to deliver a differentiated and personalised service.”
As IT increasingly takes over repetitive tasks in the financial services sector, organisations are refocusing their human resources to differentiate.
“The intuitive and easy-to-use technology is effectively changing their roles for the better by providing opportunities to interact more meaningfully with customers. This will have a direct positive impact on our business operations and help drive our next phase of growth,” said Green.