Crest Nicholson is moving most of its IT services to South Africa as part of a broad IT services contract with Computacenter.
The house builder is extending a contract with Computercenter, which has been in place since 2008, for another three years.
The IT managed service includes service desk – which provides incident, problem and change management; IT procurement and asset management; datacentre hosting; server, storage and backup management; and network management.
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Most of it will be delivered from a Computacenter operation in South Africa.
Crest Nicholson group IT director Myles Gibbins said as sales take place on site, the company needs capabilities across development sites and offices.
“For example, sales and marketing teams need to be able to respond rapidly to emails and access corporate applications from development sites to assist customers, while engineers often need to download drawings and building specifications," he said.
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"With geographically diverse sites, supporting the IT infrastructure and users can be costly and complex, particularly with an increasing number of employees using mobile devices.”
He said the decision to outsource to Computacenter was based on the customer satisfaction scoring the infrastructure provider achieved in a benchmarking study.
But cost savings through offshore services were also an attraction: “We decided to move services to Computacenter’s facility in Cape Town due to the flexibility offered, as well as lower costs,” said Gibbins.
“We get the best of both worlds – we can take advantage of optimised processes that maximise efficiency thanks to Computacenter’s industrialised approach to service delivery, but we also get the flexibility we need to meet changing business demands,” he added.
Research in 2013 revealed 85% of UK businesses are satisfied with their IT services agreements, and Computacenter – as well as Tata Consultancy Services (TCS) – come out top of the satisfaction league.
The study of 230 businesses and 700 UK IT outsourcing contracts – worth a total of £15bn – carried out by Whitelane Research, revealed 12% of businesses were very satisfied with their services contracts, while 40% were satisfied and 33% were somewhat satisfied.