News

EE hit by weekend of outages

Jennifer Scott

Users of the EE mobile network were affected by outages over the weekend, with little explanation offered up by the operator.

Customers were unable to access mobile data up and down the country, with some of the problems falling over into Monday morning.

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However, despite admitting the fault, EE offered no explanation.

A tweet from the company’s official Twitter account said: “Apologies from us if you've been having any data problems this morning, all should be fixed now – try restarting your handset. #Mondays.”

When Computer Weekly contacted EE, a spokeswoman said it had no further information at the moment and would update us if anything became available.

EE has 27 million subscribers, making it the largest operator in the UK, and was the first to bring 4G connectivity to the market.

It recently confirmed more towns able to get the faster data speeds – Ashby-de-la-Zouch, Beaconsfield, Blackburn, Burton upon Trent, Coalville, Chester-le-Street, Fleet, Gerrards Cross, Halifax, Hinckley, Houghton-le-Spring and Reigate – bringing its coverage to over 60% of the UK population.

UPDATE: A spokeswoman from EE has sent a statement explaining today's outages, but the company has still yet to explain the reports from over the weekend. 

It read: “From around 7am this morning, some customers on the EE network experienced problems when trying to access the internet. This was caused by a short term connectivity issue with a network component."

"Service resumed from 10.30am, and customers were able to initiate and maintain data sessions once again. We apologise for the inconvenience caused during this time.”


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