EE hit by weekend of outages

Mobile operator EE confirms issues on its network but keeps quiet about the causes

Users of the EE mobile network were affected by outages over the weekend, with little explanation offered up by the operator.

Customers were unable to access mobile data up and down the country, with some of the problems falling over into Monday morning.

However, despite admitting the fault, EE offered no explanation.

A tweet from the company’s official Twitter account said: “Apologies from us if you've been having any data problems this morning, all should be fixed now – try restarting your handset. #Mondays.”

When Computer Weekly contacted EE, a spokeswoman said it had no further information at the moment and would update us if anything became available.

EE has 27 million subscribers, making it the largest operator in the UK, and was the first to bring 4G connectivity to the market.

It recently confirmed more towns able to get the faster data speeds – Ashby-de-la-Zouch, Beaconsfield, Blackburn, Burton upon Trent, Coalville, Chester-le-Street, Fleet, Gerrards Cross, Halifax, Hinckley, Houghton-le-Spring and Reigate – bringing its coverage to over 60% of the UK population.

UPDATE: A spokeswoman from EE has sent a statement explaining today's outages, but the company has still yet to explain the reports from over the weekend. 

It read: “From around 7am this morning, some customers on the EE network experienced problems when trying to access the internet. This was caused by a short term connectivity issue with a network component."

"Service resumed from 10.30am, and customers were able to initiate and maintain data sessions once again. We apologise for the inconvenience caused during this time.”

CW+

Features

Enjoy the benefits of CW+ membership, learn more and join.

Read more on Mobile networks

Join the conversation

1 comment

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

This issue has become a perpetual one since at least the New Year with the same complete denial of information and burial of severe outages across the UK amidst inane celeb news on EE's web presences.

I would be tempted to link this information outage on the signal outages to negotiations on the proposed BT buyout but it seems like there's been plenty of prior form from EE.

Just one giant pain which I'll be grateful for in one aspect...it's weaned me off 'always on' internet and since I am not contracted to NN (Nothing Nowhere), there's little I'm going to lose. Sorry for those who have contracted to EE for their Rage Against The Machine.

Cancel

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close